Help for users
Users can troubleshoot some issues with their managed iOS devices:
- Troubleshoot the Google Device Policy app
- Troubleshoot the configuration profile
- Remotely manage a device
Fix common iOS device management issues
|Device is blocked||Unblock the device|
|Device is pending approval||Approve the device|
|Apple push certificate isn't set up|
|Wipe the account or device remotely||Remove corporate data from a mobile device|
|Unregister the device||Manage the Device Policy app. When a device is unregistered, on the Mobile devices page, it's listed as unprovisioned.|
|Device doesn't sync||
First, ask the user to get their device and go to SettingsGoogle Device Policy and make sure that Background App Refresh is enabled.
If the user's device is set up correctly, make sure that iOS Sync is enabled for the device:
If iOS Sync is already enabled, force a fresh sync. In the Admin console, delete the device. This deletes the Google mobile device management configuration profile from the device and stops the Device Policy app from syncing. The user must download a new configuration profile and update the Device Policy app, and then the device will try to sync their work data.