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Known issues

Here are some known issues with Chromeboxes and Chromebases as well as Google Meet hardware. If available, we list a workaround to help troubleshoot the issue.

Calendar and time zone

Delay in assigning calendar resources

After you’re granted administrator access, it takes up to 24 hours before you can assign a resource to Google Meet hardware. If you still have an issue after 24 hours, contact support.

Time zone setting changes after initial setup

Some Google Meet hardware doesn't retain the user-defined time zone setting after the initial setup and returns to the default time zone.

To resolve this issue, change the time zone using the following method:

Changing the time zone using the Google Admin console

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. Go to Menu and then Devicesand thenGoogle Meet hardwareand thenSettings.
  3. Scroll down to the Time Zone field and select the correct time zone.
  4. Click Save.

Provisioning and setup

Set up a new Meet hardware device

Devices may ship with older versions of Chrome that are no longer supported. To ensure proper functionality, these devices must receive an over-the-air (OTA) update.
  1. If the device displays an error screen after enrollment, wait a few hours for the update to apply.
  2. Once the update has been applied, reboot your system.

If you need an immediate fix, you can attempt to carry out a manual recovery on the device. Go to Recover your Google Meet compute system.

Meetings

Voice Actions temporarily unavailable

Voice Actions "Hey Google" are temporarily unavailable for Acer Chromebase for Meetings and Series One Desk 27 while an issue that impacts joining a meeting when it is active is being fixed.
Meetings created on a Chromebox don't show dial-in options
When you tap or click Start a new meeting on a Chromebox, the dial-in options aren't available.
Avoid this by taking one of the following actions:
  • Schedule the meeting through Google Calendar. 
  • Create the meeting on a personal device.
Email addresses in meeting invitations

Gmail ignores the dot within usernames. For example, test.email@gmail.com and testemail@gmail.com are delivered to the same inbox. For more information, go to Getting someone else's mail.

If a user's email username has one or more dots, meeting invitations sent from a Chromebox must match the exact address, with the dots included. Otherwise, invitations won't let the invitee in and the user sees the error This party is over.

HDMI

Camera is getting muted

After the HDMI adapter is plugged in and a presentation starts, if you unplug the HDMI adapter, the camera will become undetected for a few seconds and will then mute itself. You should then be able to unmute the camera and it should return to working normally.

Mimo touchscreen error: Sorry, this room isn't configured properly to support HDMI 

When connecting the HDMI cable, if the message Sorry, this room isn't configured properly to support HDMI displays when you are connecting the HDMI cable, try these approaches: 

  • Ensure that the USB cable connecting to the Mimo is seated properly.
  • If you’re using a USB hub, connect the cable directly to the USB port on the Chromebox. If it works without the hub, make sure the hub has the latest firmware.
  • If the steps above fail, the problem could relate to a bad cable or cabling misconfiguration, such as the USB cable to the Mimo, the HDMI cable to the computer that is presenting, or an HDMI converter. Replace these with Qualified peripherals.
Presenting to a room can fail  

When presenting to a room using HDMI, the presentation stream might not start, or it starts without audio. 

  • Make sure the Mimo touchscreen is connected to power correctly and uses qualified USB 3.0 cables. For more information, go to configuration guide
  • Sometimes, this issue occurs even if the cables are set up correctly. So that we can investigate, file a support ticket.

Peripherals

Lenovo Series One Camera

Series One Room Kit cameras occasionally drop frames during meetings. This will appear as a video stutter. We are aware of the issue and are  investigating.

Series One Room Kit cameras occasionally disconnect. The workaround for this will be to reboot the system. We are continuing to investigate the root cause.

Audio settings reset after every meeting

To ensure the best experience, set Google-approved peripherals as the default. That way, after each meeting, the device resets to these peripherals. 

To use a different peripheral, go to Set a default peripheral.

If another peripheral has the default setting, you can manually set the peripheral before the meeting:

  1. On the device, click Settings and thenAudio.
  2. Find and select your peripheral.
  3. Unplug all other peripherals before you start the next meeting.
Camera flickering 

Google Meet hardware users in Japan might experience camera flickering during video meetings as a result of the device overwriting the anti-flickering setting from 50 Hz to 60 Hz. To resolve this issue:

  1. Set the device to GMT +09:00 Eastern Indonesia Time (Jayapura Time) to change the power frequency setting while staying in the same time zone.
  2. Restart the device.

Hardware & power outages

Series One audio bar takes longer to connect than expected

When using the Series One audio bar, the speaker and microphone can sometimes take a few minutes to connect after the device is restarted.

Chromebox error message: Chrome OS is missing or damaged

If you see the error message Chrome OS is missing or damaged, try to:

  • Wipe and re-enroll the device. For details, go to Re-enroll a device.
  • Recover the Chromebox with a USB stick and the Chromebook Recovery Utility extension. Learn to Recover a Chrome OS device.
    Note: You can use the utility to create a recovery USB for Chromeboxes or Chromebooks.

If these steps do not fix the issue, please file a support ticket.

Chromebox might crash or fail to start

If your Chromebox crashes repeatedly or fails to start, it might have a defective component. So that we can investigate, file a support ticket.

Still need help?

Related topics


Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.

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