Support Issues: Google Cloud Support Center (GCSC)

Google Cloud has launched the new Google Customer Care Portal, which replaces Google Cloud Support Center for organizations using Google Workspace. All organizations using Google Workspace should now create and manage their support cases using the new portal. Please click here to learn more.

The form below is used ONLY for organizations who have purchased Google Cloud Platform with a Silver, Gold, or Platinum support package AND still need access to Google Cloud Support Center (GCSC). Click here to learn more about GCSC.


When submitting troubleshooting data to support, please ensure you remove any sensitive data such as account passwords, cardholder data, confidential business data, personal health information. Additionally, please avoid providing sensitive government information such as identification numbers or criminal justice information. We will use the troubleshooting data to help us address your support issues and to improve our services, subject to the Google Privacy Notice.

Click here if your issue is related to billing, email, admin console, account password, support PIN.

* Required field

Please enter a valid email address.
Product purchased *
Please select the product you have purchased.
For issues with Google Cloud Support Center (GCSC), select from the following: *
Please select your issue.
 
Product Identifier Example
Google Workspace, all editions Domain name mydomain.com
Chrome Enterprise Domain name mydomain.com
Managed Google Play Google Workspace Domain mydomain.com
Google Workspace Partners Domain name reseller.domain.com
Google Cloud Platform Project or application ID  

**Support Manager - has access to GCSC and has ability to manage (delete, edit, and add) users.

**Support Personnel  - has access to GCSC, but does not have ability to manage users.

To protect you and your company, our support representatives might contact an existing support administrator at your company to verify your request. You will be notified through email. This can take some time, based on request volume and authorization delays.

https://myaccount.google.com/privacypolicy?hl=$0
Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service.
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