Re-enroll a device

Google Meet hardware

You can delete all user data and settings by wiping and re-enrolling Google Meet hardware devices, which include Meet hardware kits, Chromeboxes and Chromebases. You might want to wipe and re-enroll a device if you want to:

  • Reset a device that does not start correctly.
  • Re-enroll the device with a different domain.
  • Re-enroll a previously deprovisioned device.

Before you begin

Before you can re-enroll a device, you need to wipe it. For details, see Wipe Chrome device data.

Deprovision and set a device to pending

Deprovisioning a device revokes the Google Meet hardware license for the device. 

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. Go to Menu ""and then"" Devicesand thenGoogle Meet hardwareand thenDevices.
  3. Choose an option:
    • To filter the devices by organizational unit or other criteria, see Choose devices by organizational unit.
    • To select one or more devices from the list, check the box next to each device.
  4. At the top left, click Deprovision.
  5. Confirm that you want to deprovision the device.

Before you re-enroll a deprovisioned device, make sure the device is in Pending state.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. Go to Menu ""and then"" Devicesand thenGoogle Meet hardwareand thenDevices.
  3. Confirm your device is in Pending state.
  4. To filter the list of devices, on the left, select the organizational unit that has the devices you want to view.
    You can also filter the list according to specific criteria. For more information, see Specify and move devices.
  5. If the device is in deprovisioned state, select the deviceand thenclick Set to Pending.  

Re-enroll Google Meet hardware

To re-enroll a Chromebox or Chromebase or Google Meet hardware:

  1. Turn on your device.
  2. Attach a keyboard to the device.
  3. Using the Meet Compute System Recovery Utility, remove and reinstall the Chrome operating system for use with Google Meet. For details, go to Recover your Meet hardware system
  4. Complete the steps to enroll a device.

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