Add password recovery information for users
To ensure that users can reach you or another administrator in your organization when they need help accessing their Google for Work account, add your contact information to the users' sign-in page. That way, if a user forgets their password, they can click Need help? on the sign-in page to find the appropriate phone number, email address, or other method for getting help from your staff.
To add contact information to your sign-in page:
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
- From the Admin console dashboard, go to Company profileProfile.
- In the Support message section, add a message with information on how to contact an administrator at your organization.
- Click Save.
When a user contacts you about a forgotten password, see Reset a user's password.