As your organization's super administrator, you can let users and non-super administrators recover their account if they forget their password:
Option 1: Let users reset passwords themselves
This feature isn’t available if your organization uses single sign-on (SSO) or Password Sync. It also doesn’t work for users under the age of 18. For details, go to When user password recovery isn't available.
You can let users who aren't super admins reset their own passwords without contacting an administrator by turning on password recovery in the Admin console.Turn on password recovery
Before you begin: Users need a recovery phone number or email address where they can get recovery instructions:
- To have users set up recovery information, tell them to go to Set up a recovery phone number or email address.
- To set up recovery information for users in the Admin console, go to Add recovery information for admins and users.
Users with 2-Step Verification can reset their password only with their recovery email address. Users who haven't added recovery information are directed to contact an administrator.
From the Admin console Home page, go to SecurityAccount recovery.
Click User account recovery.
Click Allow users and non-super admins to recover their account. This setting won't apply if your organization uses single sign-on (SSO) with a third-party identity provider or Password Sync.
Click Save. If you configured an organizational unit or group, you might be able to Inherit or Override a parent organizational unit, or Unset a group.
Important: Immediately remove a user's recovery information when they leave your organization or if their account might be hijacked (see below).
If you turn on non-admin password recovery, immediately remove a user's recovery information if...
- The user is terminated or leaves your organization. That way they can’t recover their password to access their old account.
- You suspect the account has been hijacked and the user’s recovery information is no longer legitimate.
To remove a user’s recovery information or check if it’s been hacked, sign in to the account as the user. Then follow steps to set up a recovery phone number or email address.
- Google Workspace for Education users under the age of 18—Younger Google Workspace for Education users aren’t permitted to add a recovery phone number or email to their account. They can't reset a forgotten password on their own.
Note: Users of any age with primary or secondary education accounts can't supply a recovery phone number or email. The option to add a phone number or email is not available for these types of accounts.
Only users with Higher Education accounts, administrators, and teachers using Google Workspace for Education can supply a recovery phone number or email.
- Organizations using SSO or GSPS—If your organization uses single sign-on (SSO), you won't have the enable non-admin user password recovery option in your Admin console.
If your organization uses Password Sync for Active Directory (GSPS) and you prevented users from changing their Google passwords, users are redirected to Active Directory to reset their passwords. This keeps their Active Directory passwords in sync with Google Workspace.
Option 2: Ask users to contact an administrator
If a user clicks Forgot password? on the sign-in page, and you haven't turned on password recovery, they get a message to contact their administrator. Make sure you've provided a way for users to contact an administrator if they can't sign in to their account.
See also Reset a user's password.