Give your users access to email quarantine

Google Workspace super admins can give people in their organization access to email quarantine. 

We recommend these options for giving people access to email quarantine, where they can review and take action on quarantined messages:

• Option 1: Give specified people access to all quarantines: To do this, create a custom admin role with Access Admin Quarantine admin privilege (access all messages in all quarantines), then assign this role to individuals in your organization. Go to detailed steps.
• Option 2: Give specified people access to different quarantines with user groups: To do this, create user groups with select people from your organization. Then, specify which the groups that have access to a quarantine in the quarantine's settings. This is a good option when you want to give certain groups of users access to relevant quarantines. For example, you might want your compliance team to review quarantined messages that contain personal or sensitive information. Go to detailed steps.

Option 1: Assign a custom admin role to specific users

With this option, first create a custom role in your Google Admin console, then assign the role to people in your organization. Anyone who is assigned the role can access all messages in all quarantines.

First, create a new custom role for email quarantine access:

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AccountAdmin roles.
3. Click Create new role.
4. Enter a name, for example Admin quarantine access, and, optionally, a description for the role and click Continue.
5. From the Privilege Name list, scroll to Gmail and check the Access Admin Quarantine box.
6. Click Continue, then click Create Role.

Next, assign one person at a time to the new role, or assign multiple people at once.

Assign one person at a time to the access quarantine role

1. In the Admin console, go to Menu  DirectoryUsers.
2. Find the user in the list.

   For tips, go to Find a user account.

3. Click the user’s name to open their account page.
4. Scroll down and click Admin roles and privileges.
5. Next to the new role, click Turn on .

   If you don’t see Turn on , click anywhere under Roles to reveal the switches.

6. (Optional) To restrict the admin's role to a specific organizational unit, next to All organizational units, click Edit , select the organizational units, and click Done.

   If you don’t see Edit , you cannot apply the role to organizational units.

7. Click Save.

Assign multiple people at once to the access quarantine role 

1. In the Admin console, go to Menu  AccountAdmin roles.
2. Point to the new role you created and on the right, click Assign admin.
3. Click Assign members.
4. Click Save.
5. Enter the first few letters of the user's email address (not username) and select the user’s address from the options.

   You can assign a role to up to 20 users and groups at a time.

6. Click Assign Role.
7. (Optional) To restrict the admin's role to a specific organizational unit, next to All organizational units, click Edit , select the organizational units, and click Done.

   If you don’t see Edit , you cannot apply the role to organizational units.

Option 2: Give user groups access to email  quarantines

With this option, create groups of users, then add users to the groups. When you create or edit custom quarantines, add one or more of these groups to the quarantine settings with the Quarantine reviewers group option. Members of the group can then access the quarantine, and review and take action on messages in the quarantine.

Create a new group:

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu  DirectoryGroups.
3. For Access Level, select Restricted. 
4. Click Create.

For detailed information about creating new groups, visit Create a group in your organization

Next, add people to the group:  

1. Click Add members .
2. Click Add members.
3. For users or groups, enter the first few characters of the email address and select it.
4. For service accounts, enter the entire email address.
5. Repeat the previous steps as needed.
6. Click Add To Group.

To add many people at once, use one of these methods:

• Select members from your Users list
• Upload members from a CSV file
• Add other groups to the group
• Add all your organization’s users to a group

Tell your users how to access email quarantine

After you give users access to email quarantine, they can review and take action on messages. Share these steps with your users so they can start managing quarantined messages:

1. Sign into your Google Workspace account.
2. Go to https://email-quarantine.google.com/adminreview. 
3. Review and take action to quarantined messages. For detailed steps, visit manage quarantine messages.

Related topics

Set up email quarantine

Manage quarantined messages

Moderate Chat and Gmail messages