Gemini for Google Workspace FAQ

See below for additional information about:

Gemini for Business / Enterprise—AI capabilities for any size business or organization
Gemini for Education—AI capabilities for qualifying educational institutions

Do users need a license to chat with Gemini (gemini.google.com)?

How your users access Gemini depends on whether you have a Gemini Education add-on:

With a Gemini Education add-on: When you buy a Gemini Education add-on, Gemini is turned on by default as a core service. To let users access Gemini as a core service with their Google Workspace account, assign them a Gemini Education license.
Tip: When you purchase a Gemini Education add-on, Gemini is available to licensed users as a core service. The Gemini service setting has an option to also let unlicensed users access Gemini as an additional Google service. For detailed steps, go to Turn Gemini on or off as a core service.
Without a Gemini Education add-on: If you don’t have a Gemini Education add-on, you can turn on Gemini as an additional Google service in your Google Admin console. Your users don’t need a license to access Gemini as an additional service. For detailed steps, go to Turn Gemini on or off as an additional service.

Important: Users under age 18 can't use Gemini. Do not turn on Gemini for organizational units that include users under 18. Learn more.

How do usage limits work?

Gemini for Google Workspace provides a powerful new way of working, teaching, and learning with generative AI across Google Workspace for Education Each person with a Gemini Education license can use Gemini (gemini.google.com) and features in Gemini for Google Workspace 1,000 times per month. Usage limits reset on the first day of each month.

Learn more about usage limits in Gemini for Google Workspace.

What if I don’t have Google Workspace today? What if I don’t have the right edition?

If you're an educational institution and don't have Google Workspace for Education, submit a request for an Education edition. Then, contact sales about getting a Gemini Education add-on. Get started with Google Workspace for Education.

How does Gemini for Google Workspace protect my data?

When Google Workspace for Education customers use Gemini for Google Workspace, they get the same robust data protection and security standards that come with all Google Workspace services, with specific protections for businesses, education, and public-sector customers:

Users with a Gemini Education license get enterprise-grade data protections when they use Gemini (gemini.google.com). Submissions aren't used to train models and are never reviewed by humans. Learn more about how Gemini (gemini.google.com) works for users who don't have a license.
Your interactions with Gemini for Google Workspace stay within your organization. Gemini for Google Workspace stores any prompts or generated content alongside your Workspace content and does not share them outside your organization.
Your existing Google Workspace protections are automatically applied. Gemini for Google Workspace brings the same enterprise-grade security as the rest of Google Workspace, automatically applying your organization’s existing controls and data handling practices, such as data-regions policies and Data Loss Prevention.
Your content is not used for any other customers. None of your content is used for model training outside of your domain without permission.

You can learn more about how we're protecting your Google Workspace data in the era of generative AI.

Where can I learn about Google's AI principles?

You can read more about our commitment to developing technology responsibly, and our work to establish specific application areas we will not pursue. Go to Our principles.

What languages are supported?

Gemini (gemini.google.com) supports 35+ languages.
All Gemini for Google Workspace features are available to users who have set their language to English. Additionally, Help me write in Gmail and Google Docs now accepts Spanish and Portuguese prompts and will reply in those languages.
Help me write in Gmail and Google Docs is also available to users who have set their language to Spanish or Portuguese. However, they can't use Gemini in Sheets, Slides, and Meet.

We'll add support for additional languages at a later date.

Are there any restrictions on Gemini for Google Workspace?

Users must be 18 years of age or older to use the add-on. Admins can designate users as 18+ with the age based access setting.

How do I make Gemini for Google Workspace available to my users?

Make sure you have a qualifying edition of Google Workspace for Education.
Contact Sales or your reseller to purchase a Gemini Education add-on.
Assign Gemini Education licenses to users in your organization.

Is Gemini HIPAA compliant

The following products can support HIPAA workloads:

Gemini in Google Docs,
Gemini in Sheets,
Gemini in Slides
Gemini in Gmail
Gemini in Google Meet

The HIPAA Included Functionality and the Google Workspace and Cloud Identity HIPAA implementation guide have been updated to reflect this inclusion.

However, Gemini (gemini.google.com) does not support HIPAA workloads at this time. If your organization must ensure compliance with HIPAA, you must turn Gemini off.

Are there any country limitations for Gemini (gemini.google.com)?

Gemini (gemini.google.com) is available in all countries and regions where Google Workspace is available.

What does it mean that this offering is an add-on?

Admins must have a Google Workspace for Education edition before they can purchase a Gemini Education add-on.

Gemini for Google Workspace availability and usage

Additional details about the availability of Gemini for Google Workspace features

Each time you submit a generative AI request, it starts a process that uses a tremendous amount of data center resources. Google has planned for this increase in computational usage, and will attempt to make Gemini for Google Workspace responsive to everyone who has subscribed to this add-on.

However, we expect customer usage to dramatically increase because of the transformative nature of these features. Consequently there may be times when your use and experimentation may cause Gemini for Google Workspace to be slower or delays in wait time.

Contact your account representative or Google Support if you experience slower than usual Gemini for Google Workspace response times.

Additional details about the usage of Gemini for Google Workspace

You and your users may not use Gemini for Google Workspace in a way that degrades the services for other Google Workspace customers, such as submitting an excessive number of requests.

To protect the service and ensure Gemini for Google Workspace is available to other customers, Google may reduce your access to AI features if we reasonably determine that you've exceeded usage limitations.

Is client-side encryption compatible with Gemini for Google Workspace?

No. Gemini for Google Workspace is unable to act on email and files that are encrypted with customer-controlled keys.

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