Google Workspace with Gemini FAQ

See below for additional information about:

  • Gemini for Business / Enterprise—AI capabilities for any size business or organization
  • Gemini for Education—AI capabilities for qualifying educational institutions
What is the Gemini App?

The Gemini app includes:

"Gemini Apps” are also sometimes referred to as the “Gemini app” or “Gemini.”  If you have a work or school Google Account, your use of Gemini Apps may be subject to different data handling terms. Learn more about using Gemini Apps with a work or school Google Account.

Who can use the Gemini app?

All Education editions can use the Gemini app as a core service with enterprise-grade data protections:

Education editions with Gemini app

  • Education Fundamentals
  • Education Standard
  • Education Plus

Education editions with Gemini Advanced

  • Gemini Education
  • Gemini Education Premium

Users who access the Gemini app through one of these editions are subject to the Google Workspace for Education Terms of Service. Their chats and uploaded files won't be reviewed by human reviewers or otherwise used to improve generative AI models. Learn more at the Generative AI in Google Workspace Privacy Hub.

Gemini Advanced includes everything in the Gemini app with enterprise-grade data protections as well as priority access to new features and access to Google’s most capable AI models.

Learn how to control access to the Gemini app.

Do users need a license to chat with the Gemini app?

How your users access the Gemini app depends on whether you have a Gemini Education add-on:
  • All Google Workspace for Education users—The Gemini app is a core service for all education users, including Education Fundamentals. This includes enterprise-grade data protections and follows the Google Workspace for Education Terms of Service.
  • With a Gemini Education add-on—Users with a Gemini Education add-on license get access to Gemini Advanced, which features the latest models and cutting-edge features available broadly. To let users access Gemini Advanced as a core service with their Google Workspace account, assign them a Gemini Education license.

How do usage limits work?

Gemini for Google Workspace provides a powerful new way of working, teaching, and learning with generative AI across Google Workspace for Education. Each person with a Gemini Education license can use the Gemini app and features in Gemini for Google Workspace 1,000 times per month. Usage limits reset on the first day of each month.

Learn more about usage limits in Gemini for Google Workspace. 

What if I don’t have Google Workspace today? What if I don’t have the right edition?

If you're an educational institution and don't have Google Workspace for Education, submit a request for an Education edition. Then, contact sales about getting a Gemini Education add-on. Get started with Google Workspace for Education.

How does Gemini for Google Workspace protect my data?

When Google Workspace for Education customers use Gemini for Google Workspace, they get the same robust data protection and security standards that come with all Google Workspace services, with specific protections for businesses, education, and public-sector customers:

  • Users with a Gemini Education license get enterprise-grade data protections when they use the Gemini app. Submissions aren't used to train models and are never reviewed by humans. Learn more about how the Gemini app works for users who don't have a license.
  • Your interactions with Gemini for Google Workspace stay within your organization. Gemini for Google Workspace stores any prompts or generated content alongside your Workspace content and does not share them outside your organization.
  • Your existing Google Workspace protections are automatically applied. Gemini for Google Workspace brings the same enterprise-grade security as the rest of Google Workspace, automatically applying your organization’s existing controls and data handling practices, such as data-regions policies and Data Loss Prevention.
  • Your content is not used for any other customers. None of your content is used for model training outside of your domain without permission.

Learn more at the Generative AI in Google Workspace Privacy Hub

Where can I learn about Google's AI principles?

You can read more about our commitment to developing technology responsibly and our work to establish specific application areas we will not pursue. Go to Our principles.
What languages are supported?
  • The Gemini app supports 45+ languages.
  • All Gemini for Google Workspace features are available to users who have set their language to English. 
  • Help me write in Gmail and Google Docs is also available to users who have set their language to Spanish or Portuguese. However, these users can't use Gemini in Sheets, Slides, and Meet. 
  • The side panel in Gmail, Docs, Sheets, and Drive supports 25 languages

We'll add support for additional languages at a later date.

Which Gemini for Google Workspace features are supported on mobile?

The following Gemini for Google Workspace features are supported on mobile devices:

Gmail

Google Chat

Google Gemini app

For details, go to What you can do with your Gemini mobile app.

Google Meet

Are there any restrictions on Gemini for Google Workspace?

Users must be 18 years of age or older to use the add-on. Admins can designate users as 18+ with the age based access setting.

How do I make Gemini for Google Workspace available to my users?

  1. Make sure you have a qualifying edition of Google Workspace for Education.
  2. Contact Sales or your reseller to purchase a Gemini Education add-on.
  3. Assign Gemini Education licenses to users in your organization.

Is Gemini HIPAA compliant

The following products can support HIPAA workloads:

  • The Gemini app
  • Gemini in Google Docs
  • Gemini in Sheets
  • Gemini in Slides
  • Gemini in Gmail
  • Gemini in Google Meet

The HIPAA Included Functionality and the  Google Workspace and Cloud Identity HIPAA Implementation Guide have been updated to reflect this inclusion. 

Are there any country limitations for the Gemini app ?

The Gemini web app is available in these countries and regions.

The Gemini mobile app is available in these countries

What does it mean that this offering is an add-on?

Admins must have a Google Workspace for Education edition before they can purchase a Gemini Education add-on.

Gemini for Google Workspace availability and usage

Additional details about the availability of Gemini for Google Workspace features

Each time you submit a generative AI request, it starts a process that uses a tremendous amount of data center resources. Google has planned for this increase in computational usage, and will attempt to make Gemini for Google Workspace responsive to everyone who has subscribed to this add-on. 

However, we expect customer usage to dramatically increase because of the transformative nature of these features. Consequently there may be times when your use and experimentation may cause Gemini for Google Workspace to be slower or delays in wait time. 

Contact your account representative or Google Support if you experience slower than usual Gemini for Google Workspace response times.

Additional details about the usage of Gemini for Google Workspace

You and your users may not use Gemini for Google Workspace in a way that degrades the services for other Google Workspace customers, such as submitting an excessive number of requests.

To protect the service and ensure Gemini for Google Workspace is available to other customers, Google may reduce your access to AI features if we reasonably determine that you've exceeded usage limitations.

Is client-side encryption compatible with Gemini for Google Workspace?

No. Gemini for Google Workspace is unable to act on email and files that are encrypted with customer-controlled keys

What do I need to know about NotebookLM Plus?

NotebookLM Plus is a Core service and is covered under the Google Workspace for Education Terms of Service. As a Google Workspace customer, your uploads, queries, and the model's responses in NotebookLM Plus will not be reviewed by human reviewers and will not be used to train AI models.

When the NotebookLM service setting is turned on:

  • Users with an assigned Gemini for Google Workspace add-on license will have access to NotebookLM Plus.
  • Users without a Gemini for Google Workspace add-on license will have access to NotebookLM.

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