Google Workspace add-ons

You can purchase the following features and functionality as add-ons to your Google Workspace edition:

• Support upgrades—Get enhanced service and response times.
• Gemini for Google Workspace–Use generative AI in Gmail, Docs, Slides, and other services.
• Archived User licenses—Retain data from disabled user accounts.
• Chrome Enterprise Premium —Access to Google's zero-trust solution with integrated threat and data protection.
• AppSheet—Build no-code spreadsheet and database apps with Google AppSheet.
• Voice subscriptions—Buy Google Voice numbers and business services for your users.
• Enterprise data regions—Set data region policies for organizational units or groups.

To use an add-on, your organization’s Google Workspace subscription must be active.

Support upgrades

Upgrade from Google Workspace Standard support for enhanced service and response times. Learn more about these support offerings.

	Standard support	Enhanced support*	Premium support
Cost	Free	Contact sales
Multi-channel support	✔	✔	✔
Service-level objective for P1 support cases	4 hours	1 hour	15 minutes
24/7 support for...	P1 cases	P1, P2 cases	P1, P2, P3 cases
Technical experts with advanced product knowledge		✔	✔
Third-party technology support		✔	✔
Technical account manager			✔
Customer-aware support			✔
Operational health reviews			✔
Intelligent systems			✔
Training			✔
New product previews			✔

*  Free with any Google Workspace Enterprise edition

Archived User licenses

Purchase Archived User licenses to retain data of former employees or other disabled accounts. Available with the following Google Workspace editions. Learn more about Archived User licenses.

	Business Starter	Business Standard	Business Plus	Enterprise Standard	Enterprise Plus
Cost per Archived User license	$2	$3	$4	$5	$7
Archiving of non-Google Vault user data	✔	✔	✔	✔	✔
Data stays in data region defined for archived user			✔	✔	✔
Archiving of Vault data				✔	✔
Drive DLP continues to run on archived data				✔	✔

Chrome Enterprise Premium

Enable Google's zero-trust solution, which allows for single sign-on, access control policies, access proxies, and user and device-based authentication and authorization. Learn more about Chrome Enterprise Premium .

	Chrome Enterprise Premium
Context-aware access for SaaS & SAML-based apps	✔
Real-time phishing protection based on Google Safe Browsing	✔
Data loss prevention for file uploads, downloads & pasted content	✔
Security reporting, investigation & alerting	✔
Context-Aware Access for Google Cloud apps, APIs & VMs	✔
Context-Aware Access for non-Google Cloud apps (hosted on other clouds or on-premises)	✔

AppSheet

Build no-code spreadsheet and database apps with the following subscription options. Learn more about AppSheet.

	AppSheet Starter	AppSheet Core	AppSheet Enterprise Standard	AppSheet Enterprise Plus
Cost per user, per month	$5	$10*	Contact sales
Application & automation features	Basic	Advanced	Advanced	Advanced
Connect to spreadsheets	✔	✔	✔	✔
Connect to cloud file storage providers	✔	✔	✔	✔
Application security controls		✔	✔	Enhanced
Connect to cloud databases			✔	✔
Connect to APIs and SaaS services			✔	✔
Connect to enterprise data services			✔	✔
Machine learning modeling			✔	✔
Team management controls			✔	✔
Governance controls			✔	✔
Customer support			✔	✔

* For further details, go to Google Workspace editions that include AppSheet Core.

Voice subscriptions

Google Voice is available with any Google Workspace edition as a paid add-on. Choose from 3 subscription plans. Learn more about Google Voice.

Users & locations	Starter $10 USD per user, per month	Standard $20 USD per user, per month	Premier $30 USD per user, per month
Number of users	Up to 10	Unlimited*	Unlimited*
Domestic locations	Up to 10	Unlimited	Unlimited
International locations			Unlimited

* To add more than 50 users in Voice Standard and Voice Premier plans, you need to increase the number of licenses, which requires an upfront payment. You can then assign Voice licenses to users.
 

Features
Unlimited calling to U.S.	✔	✔	✔
Unlimited text messages* (in available markets)	✔	✔	✔
Forward calls to linked numbers	✔	✔	✔
Voicemail transcripts	✔	✔	✔
Do not disturb based on Google Calendar working hours	✔	✔	✔
Identify incoming Google Meet calls	✔	✔	✔
Android & iOS mobile apps	✔	✔	✔
Web application	✔	✔	✔
Technical support	24/7	24/7	24/7
Service Level Agreement	✔	✔	✔
Use & activity reporting	✔	✔	✔
On-demand call recording		✔	✔
Automated attendants		✔	✔
Desk phone compatibility		✔	✔
eDiscovery for calls, text messages & voicemail		✔	✔
Ring groups		✔	✔
Automatic call recording			✔
Export Voice activity to BigQuery			✔

* If you send many text messages in a short period or recipients mark your messages as spam, Voice may temporarily restrict you from sending more messages.

Enterprise data regions

Set data region policies with more granularity across your organization for greater control over where your users' data resides. Enterprise data regions is available as a paid add-on or at no extra cost with the Google Workspace editions below. Learn more about data regions.

Feature	Paid add-on		No extra cost
Set data region policies for organizational units or groups View data regions move progress	Frontline Starter Frontline Standard Business Standard  Business Plus Enterprise Starter Enterprise Standard Enterprise Essentials		Enterprise Plus Education Standard Education Plus Enterprise Essentials Plus

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