Change a reseller's access to your Google Workspace account

If your Google Workspace account is managed by a reseller, the reseller can access your Google Admin console and submit support cases for you.

Google recommends allowing a reseller access to your account. Your reseller can more easily troubleshoot any issues you might have with Google Workspace.

Change your reseller’s access 

By default, your reseller can access your Google Admin console and submit support cases for you.

Note: It can take up to 24 hours for your change to take effect.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Account settingsand thenAccount management.
  3. Check or uncheck the Reseller Access box. If you uncheck the box, your reseller can't access your Admin console or submit support cases for you.
  4. Click Save changes.

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