If your Google Workspace account is managed by a reseller, the reseller can access your Google Admin console and submit support cases for you.
Google recommends allowing a reseller access to your account. Your reseller can more easily troubleshoot any issues you might have with Google Workspace.
Change your reseller’s access
Note: It can take up to 24 hours for your change to take effect.
From the Admin console Home page, go to Account settingsAccount management.
- Check or uncheck the Reseller Access box. If you uncheck the box, your reseller can't access your Admin console or submit support cases for you.
- Click Save changes.