Restore a suspended user

As an administrator for your organization's G Suite or Cloud Identity service, you can restore suspended user accounts that were:

  • Suspended by you or another administrator to temporarily block their access.
  • Automatically suspended by Google systems for being at risk.
  • Temporarily restricted from using their Gmail account for exceeding account limits (G Suite only).
  • Automatically suspended from Gmail for potential spam abuse (G Suite only).

Once restored, users can sign in and access all their services and data.

Restore a user's account

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Users.
  3. Above the Users list, click Add a filter and choose User status.

    Find this option at the top of the user list
     
  4. Check the Suspended box and click Apply.
  5. In the Users list, click the suspended user’s name to go to their account page.
  6. At the top right, click Reactivate.
  7. Click Reactivate to confirm.

Note: You can also restore users in bulk using the Admin SDK.

More recovery options

You can’t restore an account that was suspended for abuse or for breaching the Google Terms of Service. The reason why a user was suspended appears at the top of their account page. See the following recovery options.

Error message Recovery options
Suspended by admin The user was manually suspended by you or another administrator. You can restore the user by clicking the Reactivate link.

Automatically suspended

The user is underage

The user signed up for an additional Google service (such as Google Wallet) and entered a birthday that didn't meet the minimum age requirements. In compliance with the Children's Online Privacy Protection Act (COPPA), Google will delete the user after 30 days. If the user entered their birthday incorrectly, they have 30 days to sign in at accounts.google.com and submit proof of age. Google administrators can correct the user’s age directly through the Google Admin console.

Note: G Suite for Education customers have different age requirements and should contact Google Cloud Support if a student under the age of 13 has been suspended.

Automatically suspended

Unverified sign-in

The user was suspended for engaging in abusive activity, such as phishing or spamming.

The user can recover their account by signing in at accounts.google.com and following the on-screen instructions. Depending on the type and severity of the abuse, the user will be prompted to either clear a CAPTCHA or enter a verification code sent to his or her mobile phone.

Automatically suspended

The user might be at risk

The user was suspended after Google systems detected potentially suspicious sign-in activity. Before restoring the user, follow the steps in the Administrator security checklist. You can restore the user by clicking Reactivate.

Automatically suspended

Didn't follow Google Terms of Service

The user was suspended for abuse by breaching the Google Terms of Service.

Such accounts are unrecoverable—they can't be restored by a Google administrator or Google Cloud Support. Note that you also can't delete a user account that's been suspended for abuse.

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