Disputing a charge (chargebacks)

If you see a charge on your bank statement that doesn’t look right, contact your bank and submit a dispute about the charge. Your issue is called a chargeback.

Important: If you think there might be fraud, immediately Contact Google Workspace support

Dispute process

When you submit a dispute for a specific charge to your financial institution, they determine the result. 

Note: This might take your bank up to 120 days to resolve.

First, your bank notifies Google of a chargeback. Then, Google:

  1. Informs you by email that your dispute was received
  2. Reviews the details of the dispute and the documentation or evidence you provided
  3. Submits a decision to your bank based on the results of that review

Results of a dispute

If Google does not agree with your disputed charge and the card-issuing bank: 

  • Does not resolve the chargeback in your favor—The charge isn’t returned to you. Your account remains active.
  • Resolves the dispute in your favor—Your account has an overdue balance. Make an immediate payment to continue using your account.

If Google agrees with your disputed charge, the charge is corrected and appears in your transaction history. 

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