/youtube/community?hl=en
/youtube/community?hl=en
5/2/18
Original Poster
The Lady from UNCLE

A: What to do if you find access to YouTube suspended/your YouTube terminated

This thread is to help suspended users with terminated YouTube channels/Brand Accounts to understand what is going on and what can be done to try to help yourself.

Why?  Answer: because the process is ultimately DIY and no one BUT you can go through it for you.
  • Please read carefully and at length before acting as there is a lot to take in and consider. 
  • Please also keep an open mind, though I know you are stressed by what has happened.
.

I.  What:
Users are reporting that their YouTubes have been terminated without warning (in that they didn't receive the promised "detailed" notification about this), and that the first indication that something is wrong is when they are redirected to this page on sign in:


This ^ page is the generic terminated/suspended Google product (YouTube being a Google product) info page.  It doesn't tell you much.



II.  Next steps
:
1.  Go to your YouTube directly, using its /channel/ URL (if you do not know it-  use this video's instructions to locate it:  https://www.youtube.com/watch?v=K4668-fynfw).  This will give you the (very general) termination reason in a red banner instead of your YouTube.
 
This could look like this:


or like this:



If you would like to understand more please refer to this non-exhaustive but certainly expansive article by fellow TC longzijun:   https://longzijun.wordpress.com/2017/01/31/youtube-channel-suspensions.  It might make it clearer that there can be any number of reasons which you might not have considered why your suspension is legitimate but unexpected.  It will help with the next step:
 
2.  Use this link (which is actually what the above landing page tells you to check, but doesn't give you a link for) to learn more:  https://support.google.com/youtube/answer/2802168.  This is the YouTube specific version of the generic one you landed on.  This is what it looks like:
 

 
Read the info, watch the video (it is actually very helpful and I recommend that you take the time to understand it) and then-

 
3.  Sign OUT of Google/YouTube and use the rather hard to spot contact us or form link to appeal the YouTube's termination/your suspension from YouTube.  Both lead to the same appeal form where you will need to supply 5 things- 
    1.  the /channel/ URL in 1. above,
    2.  the sign in email address which should be the master/owner Google Account's email address username (do not use a manager email as that wont identify you as having authority to ask for an appeal) or, if your YouTube is associated with a Brand Account, the @pages "email" which you find like this (you can use this video for the how to:  https://www.youtube.com/watch?v=FSHkPYzffLI):
    a)  Sign into your YouTube's Google Account,
    b)  go to My Account found in the drop-down menu revealed when you click your avatar at the top right (at YouTube this is the same as clicking the email itself). The direct link is: https://myaccount.google.com,
    c)  click on your avatar again and select All of your Brand Accounts >>. The direct link is: https://myaccount.google.com/brandaccounts?continue=https://myaccount.google.com
    d)  select the Brand Account relating to your terminated YouTube,
    e)  click on Your personal info and then-
    f)  click on Email to reveal the email which takes the format of [youtubename]-####@pages.plusgoogle.com.
    3.  your full name (the name of the owner of the owner Google Account, that is)
    4.  a contact email (use the master/owner email, not the @pages one), and-
    5.  your reason for believing that your YouTube has been terminated in error. 
Appeal once (no more, it just slows everything down for everyone as well as for yourself) per terminated YouTube channel/Brand Account you have.  Meaning that if you have five YouTubes which are terminated-  appeal each one with each their own unique /channel/ URLs.  Here is a video (https://www.youtube.com/watch?v=xYSmjja-BJs) I made about this (you can click the image to go to it):

CLICK HERE  ^ for a video about the process to help you


 
III.  After appealing:

a)  Be prepared to wait:
Sometimes you have to wait a long time for a response from the appeal team.  This is because it is real people (i.e. humans) really looking over the termination(s) which you bring to their attention.  The wait can be four weeks.  It has been seven a couple of years back.  It can be a lot shorter.

b)  Confused by the answer when you get it?  Read on to find out which are the most common ones:

•  Answer received:  Sometimes you might get a reply telling you that it's good news and you ought to be able to sign in.
•  Reason for it:  In that case-  you have almost certainly supplied the wrong info and they've checked the wrong Google Account/YouTube product.
•  What to do:  Do appeal again but this time correct your mistake.  Obviously if you give them a non-owner Google Account's email address username they WILL tell you that all is well and that you're not suspended from YouTube.  Because, after all, that is not YOUR YouTube.  ;)

•  Answer received:  Sometimes you might be told that you haven't BEEN suspended from YouTube for copyright infringement strikes.
•  Reason for it:   In that case-  you have almost certainly used the wrong process (the copyright team being different folk altogether) or have mentioned copyright strikes in your appeal words when your YouTube has been terminated for spam, something different entirely.
•  What to do:  Do appeal again but this time correct your mistake-  using the correct form for the termination reason and also supply relevant information.  Remember that if you ask the wrong question you can but get the wrong answer.

•  Answer received:  Your YouTube is not in violation of [whatever reason was originally given] and they will reinstate it and your access to YouTube is unsuspended.  But a couple of days later you are still unable to use YouTube.
•  Reason for it:   In that case-  the reviewers have overturned their original decision for the original reason given (i.e. shown in the red banner on your YouTube) but the system hasn't yet fully completed the task or there is another issue you've not addressed, sometimes something related or something which happened since the original termination.
•  What to do:  If it is just a case of the system not having caught up-  wait a week and check back.  In the case of additional issues-  you will need to work out what else is wrong and address this using the correct process.
  
•  Answer received:  Your appeal has failed and you're to remain suspended from YouTube, no longer permitted to use YouTube despite believing yourself to be blameless.
•  Reason for it:   In that case-  the reviewers have upheld their original decision for the original reason given (i.e. shown in the red banner on your YouTube) or even changed/updated it.
•  What to do:  You may well need to accept that something you did, however innocently, was in violation of the ToS/CGs and/or laws that you are no longer permitted to use YouTube.

•  Answer received:  You already have an appeal pending and have to wait or refer yourself to the decision if you've received on
•  Reason for it:   The reviewers can see that you have already appealed for that YouTube channel's termination and need you to wait to hear back or accept their decision,
•  What to do:  Wait.  Or read the response you received for your appeal and accept it. 


•  Suspension from YouTube is for life:  Remember that if you have been suspended from YouTube and told you are no longer welcome and you ignore this-  if you are found out you will be suspended again.  This means that your current YouTube's termination may actually be for reasons long lost in history.  In other words-  it's terminated because you are not allowed to use YouTube for already having had a YouTube terminated. 

•  Disagreement over reason ≠ no reason:  Just because you don't agree with the reason for your suspension doesn't mean that it is "no" reason.  If the termination of the YouTube is valid then there is a reason and the onus is on us to understand the ToS/CGs and prevailing laws well enough to understand the reason(s).

•  Additional resource for some-  Creator Support:  Remember also that if you are a monetising partner you have access to creator/partner support.  Please note that Creator Support are NOT the review team and will NOT be making the decision.  So think before you use this contact process as it is NOT a bypass, but it can help to have a team to help you work your way through this a bit more:  https://support.google.com/youtube/answer/3545535 (if you are signed in with the correct Google Account for the YouTube you're appealing and it is monetised-  you will see contact options appear for you.  It is customised to you).  Be aware that their responses might confuse if you think that they are reviewing your case and you are skipping ahead of others in the review queue.

•  Another additional resource for some:  If, after all of the above, your appeal has been denied or you have not heard back at all after at least two weeks, and you are still convinced you have not broken the ToS/CGs, then you could contact Trusted Flagger Ben via direct message on Twitter: https://twitter.com/TrustedFlagger and he may be able to help you get a definitive answer.  Please note he CANNOT assist in any way whatsoever if the termination was for copyright infringement (that is a legal matter between you and the claimant in the first instance), or if your terminated YouTube channel contains material copyrighted to others for which you do not have licence (regardless of whether your termination was for copyright or not).  

Addendum to the above ^ :  At this moment in time I understand that TFBen is not taking any further requests, so sorry.  I will update here if that changes.

_______________________________

I will update this thread when/if I get to hear things which could help users, or if things change.  This was last updated on the 9th March 2017
Community content may not be verified or up-to-date. Learn more.
All Replies (209)
Nall Moniudom
2/19/17
Nall Moniudom
Dear YouTube Team,
I think that my channel should have not been terminated because i have followed the YouTube Community guideline very carefully,
can you please check my channel again to see. if people have wrong flagged my videos.
Sincerely 
nall Moniudom
2/19/17
Original Poster
The Lady from UNCLE
On Sunday, 19 February 2017 14:16:52 UTC, Nall Moniudom wrote:
...can you please check my channel again to see

You will need to read the thread you've posted on, and follow instructions to appeal.
Nall Moniudom
2/20/17
Nall Moniudom
Hello YouTube Team ,
I'm really disappointed YouTube Community Guideline so much when i know youtube team terminated my account and my channel by don't report about my videos have been wrong . 
i'm regrets than i always believe on Youtube Company . u know i have alot of time  spend to make videos myself .
 i really want you check my channel every clearly before you terminated my channel or you report on my channel when my videos have wrong . 
please help me again all videos very important my memories. please help me open my account and channel .
it's specially my channel and my videos don't abused community guideline my channel talk about Net Fishing 
AbhijeetKumar
2/20/17
AbhijeetKumar
Great
2/20/17
Original Poster
The Lady from UNCLE
On Monday, 20 February 2017 04:56:23 UTC, Nall Moniudom wrote:
Hello YouTube Team ,

The "YouTube Team" is not on this thread. 

...please help me open my account and channel .

Again-  use the information in the thread to appeal your YouTube channel's termination.  Posting here as you are doing cannot replace that.  Meaning-  you are wasting your time just now.

MCHANGANYIKO
2/20/17
MCHANGANYIKO
I wasn't able to fill the form because i had no access to my account, but i appealed via my recovery email and the wasn't much detail to provide as in those form, will my appeal get reviewed?
2/20/17
Original Poster
The Lady from UNCLE
On Monday, 20 February 2017 09:20:33 UTC, MCHANGANYIKO wrote:
I wasn't able to fill the form because i had no access to my account, but i appealed via my recovery email and the wasn't much detail to provide as in those form, will my appeal get reviewed?

I am not sure what you mean that "the[re] wasn't much detail to provide as in those form" because the form only comes in one version and you need to provide all five pieces of information.  Yes, you can be signed into a different email address-using Google Account but if you don't have access to the master/owner Google Account you ought to be addressing that also!  You cannot expect YouTube to un-terminate a YouTube channel if the Google Account it is on is still disabled. 
Nakoda ji the Jain tirth
2/20/17
Nakoda ji the Jain tirth
But I cant find my suspended YouTube channel in "All brand account".
Please help me find my brand id.
2/21/17
Original Poster
The Lady from UNCLE
On Monday, 20 February 2017 18:34:17 UTC, Nakoda ji the Jain tirth wrote:
But I cant find my suspended YouTube channel in "All brand account".
Please help me find my brand id.

Then you're either not looking for a "brand ID" or are signed into the wrong Google Account.  Are you sure that your YouTube was a YouTube Brand Account?
Dr Sana Ullah Khan
2/23/17
Dr Sana Ullah Khan
I have submitted my appeal almost 10 days back but no reply till yet, and i follow community guideline and no copyright content in my videos as i always uploaded my own lectures videos, atleast youtube should reply us that either it will be recover or no chances at all.
198 MORE
Google user
1/15/18
Google user

Hi, I've appealed since youtube suspended me the channel, but I did not get any answers,
I received only an automatic email from the system, I think that my appeal was not read, but they sent me an automatic reply,
PLEASE HELP ME TO TAKE BEHIND MY CHANNEL, I DO NOT KNOW THAT RULES I HAVE VIALOTO, WHEN SINCE 2 JANUARY HAS NOT HAD NO VIDEOS TO MY CHANNEL, AT 9 JANUARY MY SUMMER SUSPENDED CHANNEL,

This is the original answer of my appeal



YouTube Accounts <youtube-disputes+DVAJLXXJ4HUARXQUDZM...@google.com>

Jan 9 (6 days ago)


to me
   
View original message
Always translate: Italian

Hello,

We received your appeal the account suspension, and we will respond as soon as possible.

Best regards,

The YouTube team

YouTube Accounts <youtube-disputes+DVAJLXXJ4HUARXQUDZM...@google.com>

Jan 9 (6 days ago)


to me
   
View original message
Always translate: Italian

Hello,

Thanks to the use of the account suspension. We decided to keep the account suspended based on our Community Guidelines and Terms of Service. For more information, please visit the http://www.youtube.com/t/community_guidelines page.

Do not reply to this email. The answers will not be processed. For more information, please visit the Help Center
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