/youtube/community?hl=en
/youtube/community?hl=en
11/5/13
Original Poster
T3ch1234

An error has occurred, please try again later.

Our organization is having issues where on most of our computers, we have about 600, gets a message saying "An error has occurred, please try again later." I have read articles about clearing the cookies which sometimes work on our computers but not all. We also tried a program called CCleaner to clear all cache, cookies, temps files, etc. Same issue. It will work on some but not on all. Seems like no matter what browser we are on IE8, IE9, IE10, Chrome, or Firefox, if the video gets that message on one browser on that computer, it gets it on all browsers. This started happening about a week ago and was wondering if anyone else was experiencing the same issue within an organization that has a lot of computers.
 
Thanks
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All Replies (17)
Ryan Cocker
11/5/13
Ryan Cocker
I would like to post that we also encountered this issue starting around Wednesday Oct 30th. We have about 400 computers in the organization and many are behaving the same way.
 
We lock our users down to Internet Explorer 8 only. Clearing the cache with the "Preserve Favourites" option unchecked initially resolved the problem on all the computers (only 5 tested so not a huge sample). On one of the PC's this issue returned yesterday morning and clearing the cache does not appear to work again.
 
When anyone logs in with a new profile on a PC, it appears to work correctly.
 
I think the problem is more wide-spread than people are admitting. We have allowed youtube through the firewall due to an increase in training videos and the like, however most use is personal so people are not reporting the issue to us.
JeffWIHere
11/5/13
JeffWIHere
Same here
11/5/13
Original Poster
T3ch1234
Hey Ryan,
 
If you find a solution to this problem, please post it. We are in a similar boat as you where IE is our main browser. We are not locked down to IE8 but we have the same issue on IE9 and IE10. In our environment, we need it to work in IE. I am currently trying to find a way to resolve this. If I do, I will make sure to post a detailed update.
JeffWIHere
11/5/13
JeffWIHere
I just got our issue resolved. We had this happen in Chrome and IE btw.
 
Issue was that Google now serves some videos from the domain googlevideo.com instead of youtube.com. So our internet filter was blocking googlevideo.com while youtube and all the sub domains were allowed.
 
Once I allowed googlevideo.com its working in both browsers for all users.
11/5/13
Original Poster
T3ch1234
Thank you Jeff for posting your solution. I am unblocking that domain in our filter as well. The problem is very strange to explain because some videos worked and others didn't. So what you explained makes sense. Our faculty left for the day but I will update if your solution worked for me.
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Ryan Cocker
11/15/13
Ryan Cocker
Hi Andrew,
 
I'm checking into that. In the mean time, if you think it could be a Flash issue and not a domain blocking issue, try youtube using HTML 5 instead of Flash. www.youtube.com/html5.
 
Last time I tested HTML5, I actually got a video not available error instead of the generic one. It was not available because it was still blocked at the time.
 
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