/youtube/community?hl=en
/youtube/community?hl=en
2/17/12
Original Poster
loglodge

Videos freeze and do not buffer using Samsung Smart TV with YouTube App

I have a 4 week old Samsung 51" SmartTv model PN51D6500DFXZA loaded with the YouTube app from the Samsung app site on the tv. Most YouTube videos that I attempt to watch freeze off and on after the first 25-30 seconds and will not buffer when paused making it impossible to view a video. I do not have any issues using the Hulu, Blockbuster, or Netflix apps on the same tv. I have contacted Samsung about this issue and they state it is a YouTube issue. I have the fastest router and internet speeds available to date. The tv is updated with the latest Samsung software and YouTube app from their site. There are no provisions on the tv to clear cache or update any player software. If all the other apps function normally I believe it would be safe to assume there is a problem at the YouTube end. Can you please investigate and provide a solution for this issue. Thanks
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All Replies (169)
ytDangler
2/17/12
ytDangler
Thanks for letting us know about this and including your model - this helps us out. I'll let our team know about this issue.

-ytDangler
wizard298
3/24/12
wizard298
I am having the same problem with it, but mine is the 46 in samsung with 240 hrz model, I have to keep closing out the app and re opening it to get it to search.... videos are not buffering, but here is the weird part about it.... I updated my samsung TV and ever since this problem has started... another weird problem, you can go to your youtube account favorites and or subscriptions and it will load just fine and buffer..... but if you go back to search mode.... the same video you watched while searching would be there in the same spot you left the video, but it won't reload...
 
Also another bug I experienced... the video would freeze even if the video had already loaded the entire video and I would have to keep rewinding it to get it to play again, otherwise I would not be able to watch the video, this is so very damn annoying.....
wizard298
3/24/12
wizard298
TV model is UN46D6000 with the 240 Hz
HowardNorway
4/1/12
HowardNorway
I have the same problem, YouTube is slow on buffering and YouTube will not buffer when paused. Some times there`s a bug kicking in, the video stops and the TV freeze up. The TV restarts automatically.
This happens only when using the YouTube app. There should also be an option for choosing video quality regarding slow internet speeds
ytDangler
4/2/12
ytDangler
Thanks for the info HowardNorway. When you first open up the app, does the home page look exactly like this?

Thanks,
-ytDangler
163 MORE
ytBecca
10/22/13
ytBecca
If you're experiencing slowness/unresponsiveness of the YT app on Samsung smart TV, please head over to this thread for updates. 
 
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