Uma uzama ukuthenga ku-YouTube kodwa inkokhelo yakho yenqatshwa noma ingaphumeleli, khomba inkinga yakho ngezansi, bese uzama izinyathelo eziphakanyisiwe Uma ufuna usizo ngenkokhiso enqatshiwe yenkokhelo yakho yobulungu yanyanga zonke, funda indlela yokuxazulula izinkinga zokukhokha noma zokufinyelela.
Lungisa izinkinga zekhadi lekhredithi neledebhithi
Kunemilayezo ethile yamaphutha ongayibona yamakhadi ekhredithi newedebhithi, ehlanganisa:
- "Ikhadi Linqatshiwe"
- "Lungisa ulwazi lwaleli khadi noma uzame ikhadi elihlukile"
- "Ikhadi Liphelelwe Yisikhathi"
- “Sicela uqinisekise ulwazi lwekhadi lakho bese uyazama futhi”
Uma ubona owodwa wale milayezo yephutha, noma into efanayo, zama lokhu okulandelayo:
Make sure your card information is up to date
Payments often fail due to an expired credit card or an incorrect billing address. You can see which payment methods you have stored in Google Pay, and when they expire. You can also click “Edit” on any listed payment method to see if your zip code matches your billing address.
If you have an expired payment method, follow these steps to remove it and then add a new payment method. After you’ve added a new payment method or updated your zip code, try your purchase again.
Submit any requested information
If you see an error message requesting that you submit additional information to Google, please follow the instructions to submit those details. For example, you may need to verify your identity on Google Pay before being able to purchase using your Google account.
You can also check Google Pay at any time for alerts or requests to fix account issues.
Check you have enough funds for the purchase
Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you have enough to complete the purchase.
Note: when you sign up for a trial, you may see an authorization hold on your account. This hold is to ensure your payment method is valid, and it will be automatically removed by your bank and refunded after a short time. However, your sign-up may fail if you don’t have the hold amount in your account. You can learn more about authorization holds here.
Contact your bank or card issuer
Your card may have specific restrictions which cause your payment to fail. Contact the bank or company that issued your card to ask about the transaction and see if they know the reason for the decline.
If you’re outside of the U.S., you will also need to ensure your card and bank support international transactions. Depending on your country, you may also need to contact your bank to authorize your card’s use for online transactions.
Try to pay with a different payment method
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If the first payment method you tried to use didn’t work, you can try another method. Go back to the purchase screen and select, or add, another payment method.
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If you see a grayed-out payment method while making a purchase on YouTube, that payment method isn't valid for that particular purchase. Use a different payment method to complete your purchase.
Tip: If you are still having trouble using your payment method to purchase on YouTube, you can consider paying with Google Play balance (if it’s available in your country). You can find which countries have Google Play balance available here.
First, add to your Google Play balance and then select the "Google Play Balance" option as your payment method. You can also read more about redeeming your Google play balance.
Izinkinga ezihlobene nezinye izindlela zokukhokha (ezifana nenkokhelo yomhlinzeki weselula)
Bona amathiphu ethu ngezansi ukuze uthole izindlela zokuxazulula inkinga ngokukhokha okuqondile kwenkampani yenethiwekhi noma enye indlela yokukhokha esekelwe.
Inkokhelo yomhlinzeki weselula (inkokhiso eqondile yenkampani yenethiwekhi)
Ezinye izindlela zokukhokha
- Sibone intengiselwano esolisayo kuphrofayela yakho yokukhokha.
- Sidinga ulwazi oluthe xaxa ukuze sivikele i-akhawunti yakho ekukhwabaniseni.
- Sidinga ulwazi oluthe xaxa ukuze sithobele umthetho we-EU (Amakhasimende avela emazweni angamalungu e-European Union kuphela).
Hlola i-Google Pay ukuze uthole noma yiziphi izexwayiso noma izicelo zokulungisa izinkinga ze-akhawunti. Ngokwesibonelo, ungadinga ukuqinisekisa ubunikazi bakho ku-Google Pay ngaphambi kokwazi ukuthenga usebenzisa i-akhawunti yakho ye-Google. Uma zingekho izexwayiso noma izicelo ezisebenzayo, qiniseka ukuthi igama lakho, ikheli, kanye nolwazi lokukhokha kusesikhathini samanje.
Izinyathelo ezilandelayo
Uma usubuyekeze imininingwane yakho yokukhokha, sicela uzame ukuthenga kwakho futhi. Ngeke sizame ukukushaja kabusha ngokuzenzakalela.