Ostu ebaõnnestunud või tagasilükatud makse veaotsing

Payments often fail due to an expired credit card or an incorrect billing address. You can see which payment methods you have stored in Google Pay, and when they expire. You can also click “Edit” on any listed payment method to see if your zip code matches your billing address.

If you have an expired payment method, follow these steps to remove it and then add a new payment method. After you’ve added a new payment method or updated your zip code, try your purchase again.

If you see an error message requesting that you submit additional information to Google, please follow the instructions to submit those details. For example, you may need to verify your identity on Google Pay before being able to purchase using your Google account.

You can also check Google Pay at any time for alerts or requests to fix account issues.

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you have enough to complete the purchase.

Note: when you sign up for a trial, you may see an authorization hold on your account. This hold is to ensure your payment method is valid, and it will be automatically removed by your bank and refunded after a short time. However, your sign-up may fail if you don’t have the hold amount in your account. You can learn more about authorization holds here.

Your card may have specific restrictions which cause your payment to fail. Contact the bank or company that issued your card to ask about the transaction and see if they know the reason for the decline.

If you’re outside of the U.S., you will also need to ensure your card and bank support international transactions. Depending on your country, you may also need to contact your bank to authorize your card’s use for online transactions.