Identifiseer jou kwessie hier onder en probeer die voorgestelde stappe as jy ’n aankoop op YouTube probeer doen, maar jou betaling is afgekeur of wil nie deurgaan nie. Vind uit hoe om fakturering- of toegangkwessies te foutspoor as jy hulp soek met ’n afgekeurde heffing vir jou maandelikse lidmaatskapbetaling.
Stel krediet- en debietkaartkwessies reg
Daar is 'n paar algemene foutboodskappe wat jy dalk vir krediet- en debietkaarte sal sien, onder andere:
- "Kaart is geweier"
- “Stel hierdie kaartinligting reg of probeer ’n ander kaart”
- "Kaart het verval"
- “Verifieer asseblief jou kaartinligting en probeer weer”
As jy een van hierdie foutboodskappe of iets soortgelyks sien, kan jy die volgende probeer:
Make sure your card information is up to date
Payments often fail due to an expired credit card or an incorrect billing address. You can see which payment methods you have stored in Google Pay, and when they expire. You can also click “Edit” on any listed payment method to see if your zip code matches your billing address.
If you have an expired payment method, follow these steps to remove it and then add a new payment method. After you’ve added a new payment method or updated your zip code, try your purchase again.
Submit any requested information
If you see an error message requesting that you submit additional information to Google, please follow the instructions to submit those details. For example, you may need to verify your identity on Google Pay before being able to purchase using your Google account.
You can also check Google Pay at any time for alerts or requests to fix account issues.
Check you have enough funds for the purchase
Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you have enough to complete the purchase.
Note: when you sign up for a trial, you may see an authorization hold on your account. This hold is to ensure your payment method is valid, and it will be automatically removed by your bank and refunded after a short time. However, your sign-up may fail if you don’t have the hold amount in your account. You can learn more about authorization holds here.
Contact your bank or card issuer
Your card may have specific restrictions which cause your payment to fail. Contact the bank or company that issued your card to ask about the transaction and see if they know the reason for the decline.
If you’re outside of the U.S., you will also need to ensure your card and bank support international transactions. Depending on your country, you may also need to contact your bank to authorize your card’s use for online transactions.
Try to pay with a different payment method
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If the first payment method you tried to use didn’t work, you can try another method. Go back to the purchase screen and select, or add, another payment method.
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If you see a grayed-out payment method while making a purchase on YouTube, that payment method isn't valid for that particular purchase. Use a different payment method to complete your purchase.
Tip: If you are still having trouble using your payment method to purchase on YouTube, you can consider paying with Google Play balance (if it’s available in your country). You can find which countries have Google Play balance available here.
First, add to your Google Play balance and then select the "Google Play Balance" option as your payment method. You can also read more about redeeming your Google play balance.
Kwessies wat verband hou met ander betaalmetodes (soos mobielediensverskafferfakturering)
Sien ons wenke hier onder om betaalkwessies met direkte diensverskafferfakturering of ’n ander gesteunde betaalmetode te foutspoor.
Mobielediensverskafferfakturering (direkte diensverskafferfakturering)
Ander betaalmetodes
- Ons 'n verdagte transaksie op jou betalingsprofiel gesien het.
- Ons ’n bietjie meer inligting nodig het om jou rekening teen bedrog te beskerm.
- Ons ’n bietjie meer inligting nodig het om aan EU-wetgewing (slegs kliënte uit die Europese Unie se lidlande) te voldoen.
Kyk na Google Pay vir enige waarskuwings of versoeke om rekeningkwessies reg te stel. Jy moet byvoorbeeld dalk jou identiteit verifieer op Google Pay voordat jy met jou Google-rekening kan koop. As daar geen aktiewe waarskuwings of versoeke is nie, moet jy seker maak dat jou naam, adres en betaalinligting bygewerk is.
Volgende stappe
Probeer jou aankoop weer nadat jy jou betaalinligting opgedateer het. Ons sal nie outomaties probeer om weer betaling van jou te hef nie.