Search
Clear search
Close search
Google apps
Main menu

I can't watch the video I downloaded

Learn about how to download videos, and review the steps below for help resolving your issue. 

Check your device

If you recently got a new phone or tablet, note that videos aren't transferred to other devices — they're saved to each specific device.

Check your membership status

Make sure your YouTube Red membership has not expired. You can double check at youtube.com/manage_red.

Check that you're signed in

Make sure that you're signed in to the Google account associated with your YouTube Red membership:
  • Try signing out and back in to the account associated with YouTube Red. Note: If you're using the YouTube app on your TV, you may have to do this on your computer. 
  • Check that you see the YouTube Red logo (instead of the YouTube logo) in YouTube.
Using YouTube on a smart TV?
  • Make sure you're signed in on your TV to the Google account associated with your YouTube Red membership.
  • If you're casting to your TV, make sure you're signed in to the correct account on both the TV and the computer or mobile device you're using to cast. 
  • If you're using Google Home, make sure you're signed in to the correct account in the Google Home app.

Contact support & submit product feedback

If you're still having trouble, contact support. When contacting support, please mention the following: 

  • Do you see an error message?
  • Where does it show and what is the exact text? Include a screenshot, if possible.
Send product feedback to YouTube:
  • You can also submit feedback about your issue. You won't get a response, but your feedback will be shared with YouTube.
  • To do this, select your profile photo > Feedback Feedback in YouTube.
  • Make sure to check the box for "System logs." This helps us better understand your issue.

 

Back to Troubleshoot YouTube Red member benefits  

Was this article helpful?
How can we improve it?