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Troubleshoot YouTube Red member benefits

If you're a YouTube Red member having problems with your membership benefits, check out these common issues and troubleshooting steps. You'll find details on how to fix video download issues, why you might be seeing ads, what to do if you're getting an error (like, "Playback paused") and more.

Tips & tricks:
  • If you're experiencing any of the issues below, consider submitting feedback to alert YouTube that something isn't working. To do this, select your profile photo > Feedback  within YouTube.
  • You can also contact support for additional help.

Select your issue to get help

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