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Background play isn't working

Background play only works in the YouTube mobile apps. Review the steps below for help resolving your issue.

Check your background playback settings

Learn how to check your background playback settings.

Check your version of the YouTube app

Make sure that you're using the latest version of the YouTube app. Visit your device's app store and check if you have any pending updates for the Youtube app.

If you have a new phone, or you've recently restored your phone, it may include an old version of the YouTube app (e.g., versions below 12.0 are considered very outdated).

Check YouTube Red availability

YouTube Red benefits only work in countries where YouTube Red is available. Check that you're in a location where YouTube Red has launched.

Check your membership status

Make sure your YouTube Red membership has not expired. You can double check at youtube.com/manage_red.

Restart the YouTube app or reboot your device

If the YouTube app or your mobile device has been running for some time, there may not be enough resources for background play to work smoothly. Try closing the YouTube app or rebooting your phone.

Check your notifications

Check that you haven't blocked all notifications for the YouTube app. You can confirm this within your device settings. If you've blocked notifications, the YouTube app might not be able to run smoothly and/or access the internet in the background. 

Contact support & submit product feedback

If you're still having trouble, contact support. When contacting support, please mention the following:
  • Please specify whether the sound stops right when you leave the app, or whether it plays for some time but then stops unexpectedly.
  • Please specify any error messages you see when you return to the app.
  • Please submit in-app feedback.
Send product feedback to YouTube:
  • You can also submit feedback about your issue. You won't get a response, but your feedback will be shared with YouTube.
  • To do this, select your profile photo > Feedback Feedback in YouTube.
  • Make sure to check the box for "System logs." This helps us better understand your issue. 

 

Back to Troubleshoot YouTube Red member benefits  

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