I can't watch the video I downloaded

Learn about how to download videos, and review the steps below for help resolving your issue. 

Re-download videos on brand new devices

If you recently got a new device, you will need to re-download any videos that you want to watch. Videos are not transferred to other devices, even if you are signed into the same account. Video downloads are specific to each device

Check that your membership hasn't expired

Make sure your YouTube Premium membership has not expired. In the YouTube app, tap your profile photo > Paid memberships and scroll down to Manage.

If you recently lost access to YouTube Premium and then re-subscribed, note that it will take a few hours for saved videos to become available again once you've re-subscribed. If you need to watch a video right away, tap Menu  and select Retry download.

Check that you're signed into YouTube Premium

Make sure you're signed in to the Google account associated with your YouTube Premium membership:

  • Try signing out and back in to the account associated with YouTube Premium.
  • Check that you see the YouTube Premium logo (instead of the YouTube logo). In the YouTube mobile app or on your computer, you should see the YouTube Premium logo in the top-left corner of your app or browser.
Using YouTube on a smart TV?
  • Make sure you're signed in on your TV to the Google account associated with your YouTube Premium membership.
  • If you're casting to your TV, make sure you're signed in to the correct account on both the TV and the computer or mobile device you're using to cast. 
  • If you're using Google Home, make sure you're signed in to the correct account in the Google Home app.

Contact support & submit product feedback

If you're still having trouble, contact support. When contacting support, please mention the following: 

  • Do you see an error message?
  • Where does it show and what is the exact text? Include a screenshot, if possible.
Send product feedback to YouTube:
  • You can also submit feedback about your issue. You won't get a response, but your feedback will be shared with YouTube.
  • To do this, select your profile photo > Feedback Feedback in YouTube.
  • Make sure to check the box for "System logs." This helps us better understand your issue.

 

Back to Troubleshoot YouTube Premium member benefits  

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