YouTube Premium and YouTube Music Premium members can watch music and video content without ads when signed in to their paid account. Check out the troubleshooting steps below if you see ads on YouTube videos.
YouTube Music Premium and YouTube Premium members may still see branding or promotions embedded in podcasts by the creator. If added or turned on by the creator, you may also find promotional links, shelves, and other features in and around content.
Common troubleshooting steps
Check if you’re using an incognito window
Check YouTube Premium availability in your location
Check that your membership hasn't expired
Try to sign in to YouTube Premium again
Make sure you are logged into the account associated with your YouTube Premium membership.
- Try signing out and signing back into the account associated with YouTube Premium.
- Check that you see the YouTube Premium logo (instead of the YouTube logo) in YouTube.
- If you're watching a YouTube video in another app, you may see ads. Some apps display YouTube videos in a lightweight browser rather than the YouTube app. To avoid seeing ads, log into the account associated with your YouTube Premium membership in the lightweight browser.
- Make sure you're signed in on your TV to the account associated with your YouTube Premium membership.
- If you're casting to TV, make sure you're signed in on both the TV and the computer or device you're using.
- If you're using Google Home, make sure you're signed in to the correct account in the Google Home app.
Check if you've blocked YouTube cookies
If you're watching a YouTube video embedded on a website, make sure you're not blocking YouTube cookies.
To unblock YouTube cookies:
- On a computer, open Google Chrome.
- At the top right, select Menu > Settings.
- Under the "Privacy and security" section, select Site Settings.
- Under "Permissions", select Cookies and site data.
- Create an exception for "[*.]youtube.com."
- To the right, select Close.
Try other troubleshooting steps
Check if you're seeing info cards
Sometimes you may see an info card or annotation in a video, which might look like an ad. YouTube creators can include these cards in their videos, but they are not ads—learn more about cards and annotations on YouTube.
If you have a YouTube Premium membership, you may still see cards and annotations. To turn off cards, follow the steps below.
To turn off cards from a computer,
- Click on your profile photo in the top right corner.
- Select Settings > Playback and performance.
- Uncheck the box next to Info cards to disable in-video info cards.
Get in touch with support & submit product feedback
- The type of ad you saw (video ad before your video started, banner/text ad at the bottom of the video, video ad in the middle of a video, ad on homepage or browser page).
- Where you saw the ad (youtube.com, YouTube mobile app, or a TV or game console).
- Include a link to the video.
- Let us know approximately when you saw the ad.
- You can also submit feedback about your issue. You won't get a response, but your feedback will be shared with YouTube.
- To send feedback, select your profile photo > Feedback in YouTube.
- Make sure to check the box for "System logs." This helps us better understand your issue.