Troubleshoot YouTube Premium member benefits

If you're a YouTube Premium member having problems with your membership benefits, check out these common issues and troubleshooting steps. You'll find details on how to fix video download issues, why you might be seeing ads, fixing errors (like, "Playback paused") and more.

Check out these articles for help:

Tips & tricks:
  • If you're experiencing any of the issues above, consider sending product feedback to YouTube: Select your profile photo > Feedback  in YouTube. 
  • YouTube Premium members who signed up on an iOS device: To access your YouTube Premium benefits, make sure you're signed in to the account in YouTube you used to buy your membership in iTunes.
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