Troubleshoot YouTube error messages

When YouTube can't complete the action you’ve taken, an error message may appear on your device. There are many root causes of error messages. Many are out of YouTube’s control, including a bad internet connection and insufficient memory on your device.

Some of the most common error messages are:

  • “Please check your network connection (Retry).”
  • "Error loading. Tap to retry."
  • “No Connection.”
  • “500 Internal Server Error.”

If you get an error message, there are some simple steps you can take to fix the error.

Common error messages on computer are:

  • “500 Internal Server Error.”
  • “Sorry, something went wrong.”
  • “403 Error.”
  • "Your browser does not currently recognize any of the video formats available"

There are some simple steps you may take to fix the error.

  • Reload the page.
  • If you have many browser tabs open, try to close most of them except for the one you’re using for YouTube.
  • Restart your browser.
  • Restart your router.
  • Restart your computer.
  • Update your browser to the latest version.
  • Use Google Chrome as your browser.
  • Delete the Chrome extension "YouTube Flash Video Player 57.0." 

If you’re still running into errors, let us know by submitting feedback.


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