Get support
To contact support or request a refund, select your preferred language from the table below. We recommend following these troubleshooting steps to self-diagnose and fix your issue.
| Language | Support Channels | Hours of Operation |
| Arabic | 5 AM to 2 PM GMT, Mon - Fri | |
| German | Phone, Chat, Email | 9 AM to 11 PM GMT, 7 days a week |
| English | Phone, Chat, Email | 24 hours a day, 7 days a week |
| Spanish (Spain) | Phone, Chat, Email | 11 AM to 3 AM GMT, 7 days a week |
| Spanish (LATAM) | Phone, Chat, Email | 11 AM to 3 AM GMT, 7 days a week |
| French (Canada) | Phone, Chat, Email | 2 PM to 10 PM GMT, Mon-Fri |
| French (France) | Phone, Chat, Email | 9 AM to 5 PM GMT, 7 days a week |
| Indonesian | 8 AM to 5 PM WIB, Mon - Fri | |
| Italian | Chat & Email | 9 AM to 6 PM GMT, Mon - Fri |
| Japanese | Phone, Chat, Email | 9 AM to 6 PM JT, Mon - Fri |
| Korean | Phone, Chat, Email | 9 AM to 8 PM KST, 7 days a week |
| Portuguese (Portugal) | Phone, Chat, Email | 11 AM to 2 AM GMT, 7 days a week |
| Portuguese (Brazil) | Phone, Chat, Email | 8 AM to 11 PM BRT, 7 days a week |
| Russian | Chat & Email | 11 AM to 8 PM GMT, Mon - Fri |
| Swedish | Phone, Chat, Email | 9 AM to 5 PM GMT, 7 days a week |
| Thai | 8 AM to 5 PM ICT | |
| Turkish (Turkey) | Email & Phone | 7 AM to 4 PM GMT, Mon-Fri |
Note: Start and end times for chat may change by up to an hour due to Daylight Savings. Occasionally, chat may not be available during the above times due to high volumes. If we're experiencing high volumes, the Start chat button will turn gray. You can keep trying the page until the start button is blue.
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