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To contact support or request a refund, select your preferred language from the table below. We recommend following these troubleshooting steps to self-diagnose and fix your issue.

Language Hours of Operation
English 24 hours a day, 7 days a week
Spanish (Spain) 11 AM to 3 AM GMT, 7 days a week
Spanish (LATAM) 11 AM to 3 AM GMT, 7 days a week
Italian 9 AM to 6 PM GMT, Mon - Fri
Russian 11 AM to 8 PM GMT, Mon - Fri
Turkish (Turkey) 7 AM to 4 PM GMT, Mon-Fri
French (Canada) 2 PM to 10 PM GMT, Mon-Fri
French (France) 9 AM to 5 PM GMT, 7 days a week
German 9 AM to 5 PM GMT, 7 days a week
Portuguese (Portugal) 11 AM to 2 AM GMT, 7 days a week
Portuguese (Brazil) 8 AM to 11 PM BRT, 7 days a week
Japanese 9 AM to 6 PM JT, Mon - Fri
Korean 9 AM to 8 PM KST, 7 days a week

If you purchased a membership or other digital goods on YouTube, you can contact support for help. To get in touch with YouTube Support, make sure that you're signed in to the account you used to make a purchase.

If you receive YouTube Premium through a subscription to Pixel Pass, learn more about how to manage your account here.

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