Google Video Quality Report

The Video Quality Report report tells you what kind of performance your Internet Service Provider (ISP) typically delivers. The report also tells you how various providers stack up in your area, and what other factors play a role in video performance.

Internet Service Provider ratings

This report will give your provider one of 3 ratings: HD Verified, Standard Definition, or Lower Definition. They the video streaming quality you can expect at least 90% of the time when you watch YouTube on an ISP (Internet Service Provider) in a specific area. Here’s what each rating means:

  • HD Verified: you should expect smooth playback most of the time when watching high-definition YouTube videos (720p and above).
  • Standard Definition: you should expect smooth playback on standard-definition YouTube videos (360p) and may experience occasional interruptions on high-definition YouTube videos (720p and above).
  • Lower Definition: during playback, you may experience fuzzy picture quality and frequent interruptions while playing YouTube videos at 360p and above.

These ratings are focused on all users on an ISP’s network in a given area. They're not focused on your connection alone.

Compare providers

Here’s how to compare providers in your area:

  • On a computer: click Compare providers in your area.
  • On a mobile site: Below the graph, select the Minimize arrow underneath Compare [#] ISPs [location].

You'll get a list of providers within each rating. Select each one to learn more about their video streaming quality.

Change location

Follow these steps to change the location for your report:

On a computer
  1. Above the graph, click Change location.
  2. Enter your city or state.
  3. Select the best result from the list.
  4. Click OK.
On a mobile site
  1. Above the graph, tap Change Location.
  2. Enter your city or state into the search box.
  3. Select the best result from the list.

Common issues

  • Results are not available: The Video Quality Report is only available in select countries/regions, so you may get an error message, “Results from your location are not yet available”. If you get this error message in a country/region where the report is available, use Send Feedback at the bottom of the page to let us know.
  • Problems playing videos: If you can't view your video in the quality associated with your ISP’s rating, try these troubleshooting steps.
  • Internet Service Provider issues: If you’re having issues with your Internet Service Provider, or would like to give feedback, get in touch with them directly.
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