Contact the YouTube Creator Support team

If you're in the YouTube Partner Programme, you can get access to our Creator Support team. 

How we can help

Whether you're facing a specific problem or you want to find out how to get the most out of YouTube as a creator, we're here to help you:

  • Optimise how you use YouTube.
  • Get tips on technical or service aspects of YouTube.
  • Find out how to navigate policy and copyright guidelines.
  • Get answers on account and channel management questions.
  • Resolve content ID and rights management issues.
  • Troubleshoot and fix bugs or issues with your account.

Note: If you don't see the chat option, make sure that you're signed in to the channel that's in the YouTube Partner Programme. If you still can't contact us, let us know using the Send feedback button.

Email

Language availability

Chat and email support is available in the following languages for qualifying partners:
  • Arabic
  • Chinese (Simplified)
  • Chinese (Traditional)
  • English
  • French
  • German
  • Italian
  • Indonesian
  • Japanese
  • Korean
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Thai
  • Turkish
  • Vietnamese

Note: English and Spanish email support is available 24/7. All other languages are available Monday to Friday, within standard business hours.

Email Creator Support from the Help Centre

  1. Go to support.google.com/youtube and sign in.
  2. At the bottom under 'Need more help?', select Contact us.
  3. Follow the prompts to chat with our Creator Support team.

Email Creator Support from YouTube

  1. Sign in to your YouTube channel. 
  2. Tap your profile picture , then select Help & feedback.
  3. Under 'Need more help?', select Contact us.
  4. Follow the prompts to chat with our Creator Support team.

If you don't see the email option, make sure that you're signed in to the channel that's in the YouTube Partner Programme. If you still can't contact us, let us know using the Send feedback button.

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