Get in touch with the YouTube Creator Support team

If you're an eligible creator, you can get access to our Creator Support team. This includes creators monetising with the YouTube Partner Programme.

How we can help

If you're facing a specific problem or want to get the most out of YouTube as a creator, we can help with:

  • Improving how you use YouTube, including tips on technical or service aspects of YouTube.
  • Following policy and copyright guidelines.
  • Answering your account and channel management questions.
  • Help understand your performance and our Analytics tools.
  • Fixing Content ID and rights management issues.
  • Troubleshoot and fix issues with your account.
If you don't see the chat option, make sure that you're signed in to the channel that's eligible for support (such as one in the YouTube Partner Programme). If you still can't get in touch with us, let us know using the Send feedback button.

Email

Language availability

Chat and email support is available in the following languages:
  • Arabic
  • Bengali
  • Chinese (simplified)
  • Chinese (Traditional)
  • English
  • French
  • German
  • Hindi
  • Italian
  • Indonesian
  • Japanese
  • Korean
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Thai
  • Turkish
  • Vietnamese
  • Urdu

Note: English and Spanish email support is available 24/7. All other languages are available Monday to Friday, within standard business hours.

Email Creator Support from the Help Centre

  1. Go to support.google.com/youtube and sign in.
  2. At the bottom under 'Need more help?', select Contact us.
  3. Follow the prompts to chat with our Creator Support team.

Email Creator Support from YouTube

  1. Sign in to your YouTube channel. 
  2. Tap your profile picture , then select Help & feedback.
  3. Under 'Need more help?', select Contact us.
  4. Follow the prompts to chat with our Creator Support team.

If you don't see the email option, make sure that you're signed in to the channel that's in the YouTube Partner Programme. If you still can't contact us, let us know using the Send feedback button.

 

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