Live chat

Enabling live chat

  • Live chat is enabled by default and will appear to the right of the video player only when your event is active.
  • Live chat badges will identify the Streamer  and Moderator .
  • Live chat module only exists on the YouTube watch pages. It does not follow embedded players.
  • Review chat activity in YouTube Analytics. The "Comments" metric is for live and on demand.

Post-event Comments

  • Live Chat will no longer be available after the event has ended.
  • Post-live comments will appear below the player after the event.

Disabling live chat

  • Using Stream Now?  Select the gear icon and uncheck the Enable live chat box.
  • Using Events?  Navigate to Edit> Basic Info> Advanced Settings. Under Chat, uncheck the Enable live chat box.
  • You can disable live chat at any time, even after the event has started.

 

Live chat moderation

We strongly recommend that you have a dedicated live chat moderator for high-traffic events. This person can interact with the audience and help flag or block abusers.  

  • Assign moderators
    • Click on the flag chat flag next to username in chat and select "Set User as Moderator". 
      OR
    • Click the three dots (...) next to the chat text box and enter a username.
       
  • Select the "Automatically block spam messages." checkbox.  This will block simple spam such as long messages in all caps or repeated identical messages by the same user.  
     
  • Proactively compile blacklisted words in the Community Settings section.  Live chats matching these words will be blocked.  
     
  • Users are limited to 200 characters and a maximum of 3 submissions every 30 seconds. Event owners are not subject to the frequency threshold.
     
  • Users cannot post special characters, URLs or HTML tags.
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