Live chat

Enabling live chat

  • Live chat is enabled by default and will appear to the right of the video player only when your event is active.
  • Live chat badges will identify the Streamer  and Moderator .
  • Live chat module only exists on the YouTube watch pages. It does not follow embedded players.
  • Review chat activity in YouTube Analytics. The "Comments" metric is for live and on demand.

Post-event Comments

  • Live Chat will no longer be available after the event has ended.
  • Post-live comments will appear below the player after the event.

Disabling live chat

  • Using Stream Now?  Select the gear icon and uncheck the Enable live chat box.
  • Using Events?  Navigate to Edit> Basic Info> Advanced Settings. Under Chat, uncheck the Enable live chat box.
  • You can disable live chat at any time, even after the event has started.

 

Live chat moderation

We strongly recommend that you have at least one dedicated live chat moderator for high-traffic events. Moderators can interact with the audience and remove comments when appropriate.  They can also flag, block or put users in time out.  

  • Assign moderators
    • Click on the flag chat flag next to username in chat and select "Set User as Moderator". 
      OR
    • Click the three dots (...) next to the chat text box and enter a username.
       
  • Select the "Automatically block spam messages." checkbox.  This will block simple spam such as long messages in all caps or repeated identical messages by the same user.  
     
  • Proactively compile blacklisted words in the Community Settings section.  Live chats matching these words will be blocked.  
     
  • Users are limited to 200 characters and a maximum of 3 submissions every 30 seconds. Event owners are not subject to the frequency threshold.
     
  • Users cannot post special characters, URLs or HTML tags.
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