Live chat

Enabling live chat

Watch the video demo

  • Live chat is enabled by default and will appear to the right of the video player only when your event is active.
  • Live chat badges will identify the Streamer  and Moderator .  Click on the expandable area below for more information on moderators.
  • Live chat module only exists on the YouTube watch pages. It does not follow embedded players.
  • Review chat activity in YouTube Analytics. The "Comments" metric is for live and on demand.
  • Viewers are limited to 200 characters and a maximum of 3 submissions every 30 seconds. Event owners are not subject to the frequency threshold.
  • Viewers cannot post special characters, URLs or HTML tags.

 

Post-event Comments

  • Live Chat will no longer be available after the event has ended.
  • Post-live comments will appear below the player after the stream ends.

Disabling live chat

  • Using Stream Now?  Select the gear icon and uncheck the Enable live chat box.
  • Using Events?  Navigate to Edit> Basic Info> Advanced Settings. Under Chat, uncheck the Enable live chat box.
  • You can disable live chat at any time, even after the event has started.

Additional Live Chat features chat dots

  • Popout live chat in a new window for easy moderation. 
  • See a list of active chat users from the last 5 minutes. 

 

 

Live chat moderation

We strongly recommend that you have at least one dedicated live chat moderator for high-traffic events. Moderators can interact with the audience and remove comments when appropriate.  They can also flag, block or put users in time out.  

Assign moderators

  • Click the chat dots next to username in chat and select "Set User as Moderator". 
    OR
  • Click the three dots (...) next to the chat text box and enter a username.
  • Set up one list of moderators for your channel. Moderators remain on the list until they are unassigned.

Manage spam messages

  • Select the "Automatically block spam messages." checkbox.  This will block simple spam such as long messages in all caps or repeated identical messages by the same user.  

Blacklist words proactively

  • Compile blacklisted words in the Community Settings section.  Live chats matching these words will be blocked.  

Unblock a viewer from live chat

  • To remove block status, visit the viewers YouTube channel and click on the "About" tab.   
  • Click on the flag and select the "unblock" option.
Embed live chat

During a live stream, you can embed live chat on your own side by using an iframe.

Here’s how to embed live chat:

  1. Get the video ID for the live stream. You can get the video ID from the watch page URL (youtube.com/watch?v=12345). In this case, the video ID is ‘12345’.

    Note: If you chose ‘Stream now’, right-click on the player and select "Copy video URL" to get the video URL.

  2. Get the domain URL for the site you want to embed chat on. If you're embedding chat on www.example.com/youtube_chat, your embedding domain is ‘www.example.com’.

  3. Now put together the embedded URL in the following way:

    https://www.youtube.com/live_chat?v=12345&embed_domain=www.example.com

    This is the URL for your iframe.

    Note the embed_domain must match the the URL of the page you’re embedding the chat on. If they are different, the embedded chat will not load.

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