Troubleshoot setup & installation issues

Here’s how to troubleshoot problems you might encounter while setting up or installing the software for Google Workspace Migrate.

Platform isn’t correctly configured

You might see a Platform is not configured correctly message when you sign in to Google Workspace Migrate. If you do:

  1. Open the service host logs. Follow the steps at Check the service host logs.
  2. Scroll to the end of the log and search for potential issues.
  3. Follow the troubleshooting steps for common issues below. 

Common issues

Message Troubleshooting steps
Client is unauthorized to retrieve access tokens using this method, or client not authorized for any of the scopes requested. If you have manually set up a service account, check that you have completed the domain wide delegation steps and authorized the scopes in Manually create a service account.
Credential validation failed. An error occurred: Google.APIs.Requests.RequestError Resource Not Found

or

Error: Not a valid origin for the client.

Check that you have used the correct OAuth client ID in Step 1: Install the platform manually.

Note: The OAuth Client ID is entered in step 8 of that task.

Platform is not configured correctly. Check the platform server to see whether you have installed an agent for a cloud access security broker (CASB) provider.

If you do, remove the agent so that traffic can flow correctly. For details, go to Guidelines for setting up a third-party CASB with Google Workspace.

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