Here’s how to troubleshoot problems you might encounter while setting up or installing the software for Google Workspace Migrate.
Platform isn’t correctly configured
You might see a Platform is not configured correctly message when you sign in to Google Workspace Migrate. If you do:
- Open the service host logs. Follow the steps at Check the service host logs.
- Scroll to the end of the log and search for potential issues.
- Follow the troubleshooting steps for common issues below.
|Client is unauthorized to retrieve access tokens using this method, or client not authorized for any of the scopes requested.||If you have manually set up a service account, check that you have completed the domain wide delegation steps and authorized the scopes in Manually create a service account.|
|Credential validation failed. An error occurred: Google.APIs.Requests.RequestError Resource Not Found
Error: Not a valid origin for the client.
|Check that you have used the correct OAuth client ID in Step 1: Install the platform manually.
Note: The OAuth Client ID is entered in step 8 of that task.
|Platform is not configured correctly.||Check the platform server to see whether you have installed an agent for a cloud access security broker (CASB) provider.
If you do, remove the agent so that traffic can flow correctly. For details, go to Guidelines for setting up a third-party CASB with Google Workspace.