Work Insights FAQ

Accessing Work Insights

How can my organization get access to Work Insights?

Work Insights is available to organizations with G Suite Enterprise licenses. If your organization has G Suite Enterprise but you can't access Work Insights, contact your Google sales representative.

Note: If your organization has Work Insights, you can view data for users with any type of G Suite license—Basic, Business, or Enterprise—in Work Insights.

If my organization downgrades G Suite Enterprise licenses, will we lose access to Work Insights?

If your organization no longer has any G Suite Enterprise licenses, you'll lose access to Work Insights. For more information, contact your Google sales representative or Google reseller.

How do I get access to my team's data in Work Insights?

To access Work Insights, you need the appropriate privileges for the G Suite account. Contact your G Suite administrator for help with accessing Work Insights. Who is my administrator?

If you're a G Suite administrator, see Grant access to Work Insights.

Using the charts

How often is data updated on the dashboard?

Data is usually refreshed daily. To check when the data was last updated, at the top of the page, click the clock.

What are 30-day and 7-day active users?

  • 30-day active users—Used the app at least once in the past 30 days
  • 7-day active users—Used the app at least once in the past 7 days

How are metrics for 30-day and 7-day active users affected by the date range?

Active user percentages are calculated for each day on a rolling timeline—that is, an app's 30-day active users percentage on any day is calculated using data for the previous 30 days.

In the trend graph for an app, you can see the active users percentage for each day in the time range you select. The percentage shown above the trend graph is the percentage of active users for the last (most current) day in the time range.

For more details, see How many users are active in G Suite?

What are a user's standard business hours?

Work Insights determines a user’s standard business hours from their calendar. If a user's calendar settings aren't available, it's assumed that their standard business hours are 9 AM to 5 PM in their time zone.

For more information, see:

If a meeting spans across 2 days, on which day is the data counted?

If a meeting continues after 12 AM in a user's time zone, the meeting's data is counted on the day it starts. For example, if a user starts a meeting at 11:30 PM on January 5 and it continues until 12:30 AM on January 6, Work Insights shows a 1-hour meeting for January 5 only.

Which data is included

Does Work Insights include data for users with any type of G Suite license?

Yes, if your organization has users with both Enterprise and non-Enterprise licenses (such as G Suite Business), Work Insights includes data for all license types.

Do Drive metrics include activity in Docs, Sheets, and Slides?

Drive metrics include only the use of Drive features, such as sharing and organizing files. They don't include activity in Docs, Sheets, and Slides.

For which versions of Hangouts do the charts show metrics?

Hangouts metrics in the charts include only classic Hangouts messaging. It doesn't yet include Hangouts Chat or Hangouts Meet.

Why are some teams disabled in the team filter?

An organizational unit, manager team, or group appears as "disabled" in the team filter if it doesn't have enough members for whom Work Insights is turned on to meet the minimum team-size threshold. The default threshold is 10 users; administrators can increase the threshold for after-hours charts.

Note: Data for disabled organizational units, manager's teams, and groups are still included in organization-wide data in Work Insights—that is, data for your top-level organizational unit. This data is also included in other teams that include members of the disabled team, such as a parent organizational unit.

Why are some teams missing in the team filter?

Organizational units might not appear in the team filter if:

  • Your account doesn't have the privileges to view data for those organizational units.
  • Your administrator didn't make those organizational units available in Work Insights.

Teams in a manager's reporting line might be missing in the filter because some managers aren't specified in users' account profiles. For more information, see Troubleshoot issues in Work Insights.

Why do some charts have different percentages than other G Suite reports?

Numbers on the Work Insights dashboard might not exactly match those in the Admin console or other reporting tools for any of the following reasons:

  • Work Insights counts 30-day active users when calculating percentages; other reporting tools might count 28-day active users. For more information, refer to the other tool's documentation.
  • Work Insights uses the total number of users with access to G Suite as a denominator; other reporting tools might specify 28-day active users as a denominator to calculate percentages.
  • Work Insights shows data for only organizational units that are enabled for Work Insights. An Admin console report might show data for all organizational units.

General questions

What's the difference between Work Insights and reports in the Admin console?

Both the Google Admin console reports and Work Insights provide data on G Suite use. However, there are several key differences:

Availability

  • Admin console reports are available only to admins with access to the console.
  • Work Insights is available to both admins and users with the appropriate account privileges, such as executives, managers, and human resources staff.

Report types

  • Both the Admin console and Work Insights include data on Gmail, Drive, and Hangouts use.
  • Only Work Insights provides metrics on time spent in apps and meetings, use of non-G Suite apps, collaboration among teams, and work time outside business hours.

Data

  • Both the Admin console and Work Insights show data by organizational unit. However, Work Insights can also show data by manager teams and whitelisted groups.
  • Some Admin console reports show data by user. Work Insights always shows aggregated data and doesn't identify individual users.

Which languages is Work Insights available in?

The Work Insights dashboard uses the same language you choose in your Google Account settings. To change this language, see Change the Account language settings.

Here are the available languages for Work Insights:

Arabic   Korean   Filipino
Chinese (Simplified)   Polish   Finnish
Chinese (Traditional)   Portuguese   Hebrew
Dutch   Russian   Hindi
English (U.S.)   Spanish   Hungarian
French (France)   Swedish   Indonesian
German   Turkish   Norwegian
Italian   Czech   Thai
Japanese   Danish   Ukrainian
        Vietnamese

How long does Work Insights retain data?

Work Insights keeps all data for a user until the user's account is removed from G Suite. After the account is removed, the user's data is deleted after 30 days.

Is a deleted user's data removed from Work Insights charts?

A deleted user's data remains on all charts for any time period when their account was active. Although a deleted user's data is removed from Google systems, Work Insights doesn't recalculate historical data.

Other questions?

For Work Insights issues, see Troubleshoot issues in Work Insights

For information on contacting G Suite support, see Get support for Work Insights