Reseller access to a customer's Admin console

Note: If (by contract) you provide full customer support, you have complete access to your customer's Admin console. Your customers can’t enable or disable your access, and the following information doesn’t apply to you..

By default, reseller access to a customer’s Admin console is enabled. If you’re not contractually obligated to provide full support for your customers, your customer can restrict your access. It’s important that you and your customers agree on a policy for your access to their Admin consoles.

Your access can be disabled the first time your customer signs in to their console. When they initially sign in to their new account and agree to the Google Product Agreement, they have the option to enable or disable reseller access. After the first time they sign in, your customer can enable and disable your access at any time from within the Admin console.

To access a customer's Admin console (enabled by default):

  1. Sign in to your Reseller console.
  2. On the Customer list page, click your customer’s name.
  3. On the right, click Go to Admin console.

In the customer's Admin console, you can perform all administrator tasks, including changing passwords. As the reseller, you can’t view the Reseller Access setting.

For a customer to change their reseller’s access to their Admin console:

Note: A customer follows these steps only if they want to restrict or re-enable your access..

  1. Sign in to their Admin console.
  2. Click Company Profile > Profile
  3. Uncheck the Reseller Access box.
  4. Click Save changes.
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