On.Here error

Here are some common issues with On.Here. Click to check how to fix them:

Can’t connect to the Hue bridge

If you can’t connect to the Hue bridge:

  1. Check that the bridge is plugged in and turned on.
  2. Go to the Hue app and make sure your lights are connected. Then open the Google Wifi app and pair the Hue bridge with OnHub.
No lights are connected to the Hue bridge

Open the Hue app and connect your lights.

Can’t pair Hue bridge because I’m on the guest network

The Hue bridge can only be paired when you’re connected to the main OnHub Wi-Fi network.

Open your phone’s settings and connect to your main Wi-Fi network.

Note: On.Here will not work with Google Nest Wifi, Google Wifi, or OnHub if they have been set up in or migrated to the Google Home app.

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