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Restart modem

Restarting your modem can fix some Internet connection problems, occasionally improve slow connections, and resolve common wireless issues.

Here’s how to reboot a modem:

  1. Unplug the power and Ethernet cables from the modem. Some modems have back-up batteries that need to be removed, too.
  2. Wait 2-3 minutes for the modem to fully power off. All the lights on the modem should be off.
  3. Reconnect the power and Ethernet cables to the modem.
  4. Wait for the Internet light to turn solid, then check if the Internet is working properly.

If problems with your modem persists, we suggest contacting your Internet service provider (ISP).

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