We moved control of OnHub and Google Wifi devices to the Google Home app. You can easily migrate your Google Wifi network into the Google Home app, where you’ll be able to control your Wi-Fi network and other connected products in one place.

Who’s my Internet Service Provider (ISP)?

Your Internet Service Provider (ISP) is the company that provides your internet access.

Examples of ISPs are:

  • Comcast
  • AT&T
  • Time Warner Cable
  • CenturyLink
  • Charter
  • Verizon
  • Cox
  • Google Fiber

Visit www.whoismyisp.org to look for your ISP.

When should I contact my ISP?

You should contact your ISP if:

  • You consistently get slower speeds than you are paying for (Use Network Check or other speed test services to compare).
  • Your network loses its internet connection and following the networking help steps does not resolve the problem.
  • You want to change your plan.

If you have connection issues, here’s what you can ask your ISP:

  • Is there an internet service outage in my area?
  • Have any internet settings changed (a new PPPoE username/password or static IP)?
  • Have there been any other network service changes?
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