5/28/15

Original Poster

Pamela Fellers

OK Google options missing

My OK Google stopped working properly today. I went to check the settings and I am missing the options to have the voice command from any screen. The only option I have is to turn it on and off from the search bar. I don't know what happened to it. It was there yesterday and now it's not. My husband has the same phone and his is fine. (his doesn't work anymore either. stopped a day after mine did)
Samsung S6

*****************************************************UPDATE*********************************************************

Google is aware of and ignoring this problem. The "BEST ANSWER" below is not actually and answer but instead a placation from some supposed Google lackey that issues form responses to crap they can't or won't help with. If you are looking for a way to make your OK Google everywhere work on your S6/S6Edge, you won't find an answer here. Just speculation and failed attempts.

-Factory Reset - doesn't work

-clearing cache - doesn't work

-uninstalling updates - doesn't work

-updating - doesn't work

-using a different service/launcher - doesn't work

***NOTHING*** will bring back your OK Google everywhere function if you are using the GS6/edge. Period. You can add yourself to the list here but don't expect any type of customer service or support from Google or Samsung regarding this issue. They have become the man behind the curtain on this one.

UPDATE 5/28

It works! Thanks AJ and google!

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Recommended Answers (2)

8/25/15

arillejeriza

Hi all, just wanted to provide a quick update on this thread which was originally created about 'OK Google' from any screen on S6/S6 Edge devices. This specific issue has been resolved since May 2015, and since then this post has received a number of unrelated posts and feature requests.

If you have any new questions or concerns to report about the 'OK Google' functionality, please create a new thread for discussion by clicking on the 'New Topic' button in the search forum. Our experts will be able to review your inquiry and provide you the best assistance that way, as this thread has gotten rather off-track from the original post and is not being actively reviewed. Thank you!

Cheers,

5/28/15

arillejeriza

Hi everyone,

We sincerely thank you for your patience again as this was sorted out. The team was working on smoothing out some compatibility issues, and this missing feature was an unintended result of it. However, as mentioned in previous messages, the engineering team was made aware of this high-priority issue when users initially reported it and they have been diligently working on providing a solution since.

Now, we are happy to share that the "From any screen" function has been fixed for S6 and S6 Edge devices on the Google Search App (GSA), and the fix is actively rolling out to users. To ensure that this feature becomes available to you soon, please ensure that you are running the most up-to-date version of GSA (4.5+). Please note that “Ok Google” from any screen will be available, however remaining compatibility issues mean that turning on the feature will limit the availability of S-voice hotwording to only when the screen is off. Users who prefer to avoid this can turn off “Ok Google” from any screen.

Thank you again for your feedback and patience as we got to the bottom of this!

Recommended by Original Poster

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All Replies (751)

4/16/15

Ishant Sanura

Hi Pamela Fellers !

Thank you for reporting and welcome to Google Search Help Forum ! Hope you have a nice day :)

Could you let me know what version of the Google Search app you're running?
Ok Google from any screen is only available in the US in English (US). So your phone's language settings need to be set to English (US).)
Have you tried clearing the app's cache and data within your phone settings?

I hope this helps you, let me know how this goes!

Best,

!$#@n+

4/17/15

Linda Zheng

I am also having the issue. My google now detection only allows "from the google app". I don't even have the options for "from any screen" or "personal results". I also have the galaxy s6 (edge). I have also tried clearing app data and cache, and I am upgraded to the latest android, as well as google version from the play store.

Thanks!

4/17/15

M0FO

I'm also getting the same issue as of yesterday using a Galaxy S6 and the latest Google Search app/Play Services. Clearing data on each/uninstalling updates didn't fix it either.

4/17/15

M0FO

I still have the options available on my Galaxy Note 8 however (GT-N5110 running Android 4.4.2).

4/17/15

M0FO

Thanks for the info Pamela. I booted into Safe Mode and still couldn't see the other options unfortunately though. I hadn't installed/updated any apps prior to this occurring either, it just happened overnight. Which is why I think it's a Play Services issue in my case.

745 MORE

8/25/15

arillejeriza

Cheers,

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OK Google options missing

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