OK Google options missing2 Recommended Answers
We sincerely thank you for your patience again as this was sorted out. The team was working on smoothing out some compatibility issues, and this missing feature was an unintended result of it. However, as mentioned in previous messages, the engineering team was made aware of this high-priority issue when users initially reported it and they have been diligently working on providing a solution since.
Now, we are happy to share that the "From any screen" function has been fixed for S6 and S6 Edge devices on the Google Search App (GSA), and the fix is actively rolling out to users. To ensure that this feature becomes available to you soon, please ensure that you are running the most up-to-date version of GSA (4.5+). Please note that “Ok Google” from any screen will be available, however remaining compatibility issues mean that turning on the feature will limit the availability of S-voice hotwording to only when the screen is off. Users who prefer to avoid this can turn off “Ok Google” from any screen.
Thank you again for your feedback and patience as we got to the bottom of this!
Hi Pamela Fellers !
Thank you for reporting and welcome to Google Search Help Forum ! Hope you have a nice day :)
- Could you let me know what version of the Google Search app you're running?
- Ok Google from any screen is only available in the US in English (US). So your phone's language settings need to be set to English (US).)
- Have you tried clearing the app's cache and data within your phone settings?
I hope this helps you, let me know how this goes!
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