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7/13/18
Original Poster
Mark P68

Latest update for ‘OK Google’ isn’t working on Huawei Mate 10 Pro





I’ve been using the Ok Google function for months without issue, but over the weekend I installed the latest update & now it’s stopped working.


I’ve double checked my settings & I’ve changed nothing myself.


Except now when I go to settings: Voice: Voice Match:


The sliders for "Say 'OK Google' any time" & “Unlock with Voice Match” are now both greyed out and I’m unable to switch them on.  It now says 'this feature is not available for your language'.


I’ve not changed any settings, my language is set to English US, but nothing I do appears to be working.


Any suggestions?


Cheers,


Mark


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All Replies (383)
Lucas - Community Specialist
5/1/18
Lucas - Community Specialist
Hi Mark,

Welcome to the Google Search and Assistant Help Forum!

Thanks for bringing this to our attention. Could you please re-attach the screenshot of the error message you are seeing so that I can take a look and investigate further?

Hope to hear back soon!

Regards,
Lucas
5/1/18
Original Poster
Mark P68
Hi Lucas, 

I’m not getting any error messages, as after the last update those sliders shown in the above picture are greyed out & ok google is switched off.

Phone: Huawei Mate 10 Pro


Build No:  BLA-L09 8.0.0.131 (C782)


The latest update has broken OK Google on the Mate 10 Pro


OK Google: Under settings: Voice: Voice Match: the slider for "Say 'OK Google' any time" are all greyed out and says 'this feature is not available for your language'.


My language is set to English US, ok Google has been working perfectly until the last update.  Now my phone fails to respond to OK Google command.


Regards,


Mark

Bradley Hadwick
5/1/18
Bradley Hadwick
I have the same issue on my Huawei Mate 10 Pro.
Have cleared cashe and data from the Google app, have uninstalled updates and disabled and reenabled app, even factory reset my whole handset. No fix!
 
Really disappointed this isn't working!
Roman Tashev
5/1/18
Roman Tashev
Same here:((((
Google user
5/2/18
Google user
I am also experiencing the same issue. 
377 MORE
bluequoll (Google Search)
7/29/18
bluequoll (Google Search)
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