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10/30/17
Original Poster
Dal68

When trying to set up "OK Google" detection I get a "Trouble Connecting Check your connection and try again" message. Tried with wifi on & off

When trying to set up "OK Google" detection I get a "Trouble Connecting Check your connection and try again" message.  Tried with wifi on & off
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Tina - Community Specialist
10/30/17
Tina - Community Specialist
Hi Dal68,

Thanks for posting on the Pixel User Community.

As you are facing issues with "OK Google", I'll have this post moved to the Google Search and Assistant Help Forum for further assistance.

Hope this helps.

Best,
Tina
Clayton Darnault
12/7/17
Clayton Darnault
Having the same issue. Since I updated my app to v7.16.19.21.arm64 I am unable to set up "Ok Google" detection at all. Were you able to fix this?
Francesco Kasta
12/19/17
Francesco Kasta
Same problem here since the last Android update.
JasW
12/21/17
JasW
Same problem here. It started right after the notification that "Hey Google" could be used on my Pixel XL. I went to train the voice, and got the "Trouble Connecting" message. A short time later, I noticed even "OK Google" didn't work. I checked, and "OK Google detection" was turned off. When I tried to turn it on, I received the "Trouble Connecting" message.
 
A thread from a few days ago in a One Plus 5 forum claimed the same problem, and that the fix was to Uninstall Updates from the Play Store app screen in Settings > Apps and notifications and then clear the app's cache and data, but that didn't work for me. A Reddit user claimed he'd had the same problem and fixed it with a "cold boot," by which I assume he meant factory reset, but that's far too much trouble. There has to be a fix for this.
ian brook fisher
12/21/17
ian brook fisher
Same problem exactly.
37 MORE
bluequoll (Google Search)
9/9/18
bluequoll (Google Search)
If you don't find an answer to your question in this thread, please ask in the new Community.
 
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