Remove personal contact info from Google Search results

You can request removal of search results when they contain your personal email address, phone number, or home address, directly on the search results page.

Important: This feature is currently rolling out for users over the age of 18 in the US only. To request removal of a result that shows contact info for a person under the age of 18, use the detailed removal request form.

How to request removal of results with personal contact info

Step 1: Flag URLs on Google Search

  1. On desktop or mobile, log in with your Google Account. 
    • You’ll get an update on the status of your requests through the email address associated with your account. 
    • If you want to request removal of a result on behalf of someone else, or if you don’t want to log in, you can use the detailed removal request form instead.
  2. Go to Google Search.
  3. Search for your name. 
    • To find results that show your personal contact info, you can search for your name and your home city, or your name and your home address. 
  4. Request removal of a page that has your email address, phone number, or home address.
  5. To check the “About this result” panel, click More .
  6. At the bottom, click Remove result.
  7. From the menu, select It shows my personal contact info
  8. Go through the reporting flow. 
  9. Submit your request. 
    • After you submit your request, to close the flow, you can select I’m done
    • To check your submitted removal request details, including the status of your request(s), select Go to removal requests to visit the “Results about you” page.

Tip: Make sure to enter your name and the personal contact info shown on the result page exactly as they appear on the result. For example, if the result shows your nickname, enter your nickname in the form. If the result shows an old home address, enter the old home address in the form.

If the result shows more than one type of contact info, like your phone number and your home address, you only need to include one type of contact info in your request form. If it shows more than one type of contact info, you don't need to submit multiple removal requests for the same URL.

Step 2: Check for email confirmation

Within the next couple of hours, you should receive an email confirmation that your request was already submitted.

Step 3: Monitor the status of your requests

On the “Results about you” page, check all the requests you submitted with their statuses: In progress, Approved, Denied, Undone.

After you click on a specific request, you can check details like the:

  • Link to the page you flagged
  • Submission day and time
  • Request ID 
  • Contact info you flagged on the page 

In the “Results about you” page, the decision is reflected after your request was analyzed. For denied requests, you can check why it's denied with the next steps you can take.

Tip: There may be a delay between when a request is approved and the result is removed from search results. You can opt to check if your info is already removed within a few hours after it has been approved.

Policy requirements for removal requests

After you submit a request, Google will review it to make sure it meets policy requirements for removal. Requests must meet the following policy requirements:

  • The contact information displayed on the result has to be your personal, not professional, information. To request to remove professional information that’s been posted with the intent to harm you, use the detailed request form. 
  • As Google Search seeks to provide users with useful info, it won’t remove info that’s valuable to the public. You can request removal through the detailed removal request form if your personal contact info is shared on a: 
    • Government or educational institution website
    • Newspaper with the intent to harm you
  • You don’t control the information yourself. This means contact information you’re able to remove from the internet yourself, like info on a social media page or a personal blog that you own.

 FAQ

What does Google do with the data you provide in your removal requests?

When you submit a request through the “Remove result” flow, you’ll need to provide the contact information that appears on the result you want removed. Google uses this information to make sure it matches the information that’s actually on the flagged result’s web page.
Google doesn't share this info or use it to personalize your experience across other Google products. This means it isn’t used to inform what type of ads you can check on Google or what type of search results you can check for other types of queries.
It’s used and stored to process your requests, improve the removal request process, and to allow you to view the status of your past removal requests over time.

What happens to URLs after they’re approved for removal?

When URLs are approved for removal through “Remove result,” one of the following will happen: 

  • The URL won't appear for any search query. This is what happens most of the time. 
  • The URL won't appear for search queries that contain your name. 

Tip: This is called query-based removal. This can happen when the policy violating information on a page is accompanied by content that is considered valuable to the public or has contact info that belongs to other individuals or businesses.

When you remove a result that shows your personal contact info from Google Search, it doesn’t mean that the info is gone from the internet. Whether your request is approved or denied, the info still exists on the source web page. To remove the info from the source, contact the website’s owner.

What happens if my request is denied?

If your request is denied, you’ll receive an email notification. On the “Results about you” page, you’ll find the reason why your request wasn’t approved.

You can check the next steps for how to: 

  • Remove the info from the source web page
  • Re-submit a request through an alternative removal request form

What type of requests does Google approve through Remove result?

Your personal contact info, which includes your phone number, your home address, and your email address. If a search result shows any of these info types, you can request to have it removed from Google Search through “Remove result.” 

Make sure that the info you provide on your request form matches the info found on the source web page. This includes your name and one piece of your personal contact info found on the flagged result’s web page. 

To preserve access to info that’s valuable to the public, Google sometimes denies requests. For example, Google won’t remove results for web pages that are owned by educational or government institutions, or by newspapers. These websites contain info that’s valuable to the public.

If you’re comfortable, you can contact the website owner to request that they remove your personal contact info from the source web page. This removes the info from the web at its source, which in turn removes it from Google Search results. Learn how to contact a website’s owner.

What other types of info can I remove from Google Search?

You can request to remove other types of personally identifiable information from Search as well. Learn more about personal info you can remove.

What if I have a legal removal request?

If you’d like to remove info from Search under applicable law, you can do so. Check how to remove content from Google.

What happens if I change my mind about removing a result?

If your request to remove is approved and then you'd like the result to reappear in search results, you can select Undo in “Results about you” to undo your removal request. This will make it possible for the URL to appear in search results again. 

Tip: This doesn't guarantee that the page will reappear for you or others in search results. If someone else requests removal of the same URL and Google approves their request, Google won’t be able to show the URL in search results again even if you undo your own removal request.

What do I do if my personal contact info is behind a paywall?

If you find your personal contact info in a search result that leads to a web page with a paywall, you can remove it. Submit request through the detailed removal request form.

Can I submit a removal request on behalf of someone else?

You can submit a removal request on behalf of someone else through the detailed removal request form. To remove your own personal contact info, Google reviews these types of requests separately from requests, so be sure to use the detailed removal request form instead of the “Remove result” flow in Search. If you submit a request through “Remove result” on behalf of someone else from your own Google account, it might be denied.
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