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Jan 23, 2019

Unable to send SMS or Whatsapp using assistant i receive an error says unable to connect to phone

When I'm trying to send SMS or Whatsapp msg using my watch via Google assistant it takes me to the final stage when clicking send then a message says unable to connect to phone although the phone is connected and both phone and watch are updated and I used to do it every day but now not working I tried a rest and restart but nothing
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Recommended Answer
Jan 24, 2019
Thank you Philip B !

That's solves the problem just follow the instructions and no need for any restart it works immediately 👍

The idea is to downgrade to the previous version as the latest one causes this problem.
Original Poster TAHER AQQAD marked this as an answer
Helpful?
Recommended Answer
Jan 24, 2019
A fix has been found!! The issue is related to an update to the Google app on phones. More info here:


Instructions for the fix:

What you're going to want to do:
  • Download the Google App APK on your phone
  • Open the Google Play Store, open the side menu, go to settings, hit "Auto-update apps" and never allow (You can turn this back on once Google officially fixes the problem)
  • Find the Google app via the Google Play Store and hit uninstall (this will only get rid of recent updates to the app, not that app itself.
  • Open your phone's settings and go to : Apps & Notifications > Special app access > Install unknown apps, find the browser you downloaded the APK on, and allow it.
  • Find the downloaded APK and install it.
I followed the instructions and it worked perfectly.
Product Expert Alumni codesplice recommended this
Original Poster TAHER AQQAD marked this as an answer
Helpful?
All Replies (12)
Jan 23, 2019
Hi Taher,
 
What phone do you have? 
 
Do other Internet-based Assistant queries function for you? Something like "What's the weather?"
 
Thanks,
John
Jan 23, 2019
Same here. Also reminder doesnt't work.  "What's the weather?" works good. Factory reset not solve. Galaxy S8 + Huawei Watch 2 (Wear OS 2.2)
Last edited Jan 24, 2019
Jan 23, 2019
Yes john all voice functions are working and I'm using one plus 5t
Jan 24, 2019
Are you using Google's Messages app on your phone for SMS or another application? 
Jan 24, 2019
Hi John .... I'm using the default messaging app
Jan 24, 2019
Hi John, but what about Reminder and WhatsApp? Same error with Huawei Watch + Galaxy A5!
Last edited Jan 24, 2019
Jan 24, 2019
Just cheked the reminders and also not working.... So messages Whatsapp and reminders
Jan 24, 2019
Same problem for me. Incredibly annoying.

And how it it possible that a factory reset will not fix this if it was previously working fine? Makes me think it's bug on Googles end and not anything to do with the watch or the phone.
Last edited Jan 24, 2019
Recommended Answer
Jan 24, 2019
A fix has been found!! The issue is related to an update to the Google app on phones. More info here:


Instructions for the fix:

What you're going to want to do:
  • Download the Google App APK on your phone
  • Open the Google Play Store, open the side menu, go to settings, hit "Auto-update apps" and never allow (You can turn this back on once Google officially fixes the problem)
  • Find the Google app via the Google Play Store and hit uninstall (this will only get rid of recent updates to the app, not that app itself.
  • Open your phone's settings and go to : Apps & Notifications > Special app access > Install unknown apps, find the browser you downloaded the APK on, and allow it.
  • Find the downloaded APK and install it.
I followed the instructions and it worked perfectly.
Product Expert Alumni codesplice recommended this
Original Poster TAHER AQQAD marked this as an answer
Jan 24, 2019
Same problems here.Wait for Google
Recommended Answer
Jan 24, 2019
Thank you Philip B !

That's solves the problem just follow the instructions and no need for any restart it works immediately 👍

The idea is to downgrade to the previous version as the latest one causes this problem.
Original Poster TAHER AQQAD marked this as an answer
Jan 25, 2019
Damn, yesterday after fix was all ok, but just now I tried to send WhatsApp message and "unable to connect to phone" reappeared! Reminder are ok. Am I the only? Playstore autoupdate setting is disabled.
Last edited Jan 25, 2019
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