Troubleshoot your mobile watch's connection

I can't send or receive calls or text messages

Make sure that you have the following:

  • A mobile watch
  • SIM card for your watch
  • Mobile service for your watch. For more info about getting service for your watch, check with your operator.

To see if you have a mobile watch:

  • Wear OS by Google: Go to Settings Settings and thenConnectivity Back up. Look for Mobile.
  • All other watches: Go to Settings Settings. Look for Mobile.

If you don't see a Mobile setting, your watch does not support mobile service.

If you're still having trouble, try the steps below:

Step 1: Make sure that you have a mobile connection
  1. On your watch, swipe down from the top of the screen.
  2. In the pull-down settings, check Signal Signal.
Step 2: Make sure that cloud sync is on in the Wear OS by Google app

Note: This feature is not available in iPhones.

Cloud sync shares data between your phone and your watch over the Internet. Data is stored on the cloud sync server. To use Wi-Fi or mobile data on your watch, turn on cloud sync in the Wear OS by Google app.

  1. On your phone, open the Wear OS by Google app Wear OS by Google.
  2. Tap Settings Settings and then Privacy & Personal data and then Cloud sync.
  3. Turn it on.
Step 3: Restart your watch and phone
  1. To restart your watch, touch and hold the power button. If your watch has three buttons, touch and hold the centre button.
  2. Restart your phone.
Step 4: Contact your mobile service provider

Contact your operator and make sure that your watch's SIM is properly activated.

Step 5: Unpair your watch and reset to factory settings

Note: When you reset your watch to factory settings, all apps, settings and data on your watch are erased.

You'll need to re-pair your watch and phone after a factory reset.

  1. If your screen is dim, tap it to wake up the watch.
  2. Swipe down from the top of the screen.
    • Wear OS by Google: Tap Settings Settings.
    • All other watches: Swipe left and tap Settings Settings.
  3. Scroll and:
    • Wear OS by Google: Scroll to System and then Disconnect & reset.
    • All other watches: Scroll down and tap Unpair from phone Disconnect & reset and then Factory reset and unpair.
  4. After you reset your watch to factory settings, you need to pair your watch with your phone again.

My Bluetooth car kit doesn't connect to my phone when I'm wearing my watch

When you wear a watch that can make Bluetooth calls, your car kit may not automatically connect to your phone. This can happen because your phone doesn't know which Bluetooth device you want to use for calls (your watch or your car kit).

To force your phone to connect to your car kit for calls:

  1. On your phone open Settings and then Bluetooth.
  2. To select your car, touch your car kit in the device list.

I'm not getting notifications on my watch

If your watch doesn't vibrate when you get a notification or you're not seeing notifications at all, try these troubleshooting steps.

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