Troubleshoot your cellular watch's connection

I can't send or receive calls or text messages

Make sure you have the following:

  • A cellular watch
  • SIM card for your watch
  • Cellular service for your watch. For more info about getting service for your watch, check with your carrier.

To see if you have a cellular watch:

  • Wear OS by Google: Go to Settings Settings and thenConnectivity Back up. Look for Cellular.
  • All other watches: Go to Settings Settings. Look for Cellular.

If you don't see a Cellular setting, your watch does not support cellular service.

If you're still having trouble, try the steps below:

Step 1: Make sure you have a cellular connection
  1. On your watch, swipe down from the top of the screen.
  2. In the pull-down settings, check Signal Signal.
Step 2: Make sure cloud sync is on in the Wear OS by Google app

Note: this feature is not available in iPhones.

Cloud sync shares data between your phone and your watch over the Internet. Data is stored on the cloud sync server. To use Wi-Fi or cellular data on your watch, turn on cloud sync in the Wear OS by Google app.

  1. On your phone, open the Wear OS by Google app Wear OS by Google.
  2. Tap Settings Settings and then Privacy & Personal data and then Cloud sync.
  3. Turn it on.
Step 3: Restart your watch and phone
  1. To restart your watch, touch and hold the power button. If your watch has three buttons, touch and hold the center button.
  2. Restart your phone.
Step 4: Contact your cell service provider

Contact your carrier and make sure your watch's SIM is properly activated.

Step 5: Unpair your watch and reset to factory settings

Note: When you reset your watch to factory settings, all apps, settings, and data on your watch are erased.

You'll need to re-pair your watch and phone after a factory reset.

  1. If your screen is dim, tap it to wake up the watch.
  2. Swipe down from the top of the screen.
    • Wear OS by Google: Tap Settings Settings.
    • All other watches: Swipe left and tap Settings Settings.
  3. Scroll and:
    • Wear OS by Google: Scroll to System and then Disconnect & reset.
    • All other watches: Scroll down and tap Unpair from phone Disconnect & reset and then Factory reset and unpair.
  4. After you reset your watch to factory settings, you need to pair your watch with your phone again.

My Bluetooth car kit doesn't connect to my phone when I'm wearing my watch

When you wear a watch that can make Bluetooth calls, your car kit may not automatically connect to your phone. This can happen because your phone doesn't know which Bluetooth device you want to use for calls (your watch or your car kit).

To force your phone to connect to your car kit for calls:

  1. On your phone open Settings and then Bluetooth.
  2. To select your car, touch your car kit in the device list.

I'm not getting notifications on my watch

If your watch doesn't vibrate when you get a notification or you're not seeing notifications at all, try these troubleshooting steps.

Was this helpful?
How can we improve it?