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Troubleshoot digital car key setup

Find answers for issues with digital car key setup and installation.

Set a screen lock
To set up and use a digital car key, you must have a screen lock on your phone. Learn how to set a screen lock on your Android device.
Invalid entries
If you receive an error message for a “Wrong activation code,” enter the code again. If you receive an error message for an “Invalid email link,” pair your phone to your car again with a different method.

Pairing errors

Connectivity issues
If you get a “No connection” error when you try to pair, reconnect to the internet and place your phone on the key reader. Then, wait for your phone and car to pair. 
Work profile error
You get an error if you try to sign in with your Workspace Account. To use your digital car key, sign in with your Google Account.
Account removed
You can’t set up your key without your Google Account. If your account is removed from your device after your digital car key is set up, your digital key is deleted. 
Phone isn't supported by your car
If your phone isn’t compatible with your car, you receive an error notification.
Car isn't supported
If your car isn’t compatible with your device, you receive an error notification.
Turn on Find my Device
If you receive an error message that Find my Device is off, from the error message box, tap Turn on. Or, on your phone, turn on Find my Device.
Character limit
The character limit for a digital car key name is 30. If the name you entered is too long, you receive an error message to change it.
Can't pair
If you get a “Can’t pair” error, your device may have moved or timed out. Try again and place your phone on the key reader. Don’t move your device until pairing is complete. If you still get an error message, check the screen on your car or the digital car key app for more info.

Download errors

No internet connection or storage space
If you can't download or install the digital car key app, make sure your phone is connected to the internet and that you have enough storage space to install new apps.
Region isn't supported
If you get the “Region isn’t supported” error, the feature isn’t available in your region.
Phone isn't supported
If you get the “Phone isn’t supported” error, the feature isn’t available on your device.
Update Google Play services
If your Google Play service is out of date, you receive an error message to update it. Learn how to get Google Play system updates.
Something went wrong
If you get a “Something went wrong” error when you try to install the app, try again in a few minutes.
Near field communication is off

To use your digital car key, NFC must be turned on. To turn on NFC:

  1. On your phone, open the Settings app.
  2. Search for NFC.
  3. Turn on Use NFC.

Other errors

Your digital car key may be affected by certain types of cards placed between the phone and key reader in a phone case. This can affect:

  • Pairing
  • Vehicle lock or unlock
  • Engine start

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