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Ask for a Google Voice refund

You can ask for a refund for some Google Voice calls and balances within 6 months of your original purchase. You can't transfer credit between Google Accounts. 

  1. On your computer, open Google Voice.
  2. At the top left, click Menu Menu and then Settings.
  3. On the left, click Payments.
  4. Click Billing history and then Refund balance. Google Voice will look different, but you're in the right place.
  5. Select your refund:
    • Get credit for a call: Review the eligible calls. Only recent calls under a certain length are eligible. Next to your call, click Refund.
    • Refund current balance: At the bottom, click Refund balance.

You can’t get a refund for: 

  • Purchases over 6 months old
  • $10 fee to change your Google Voice number
  • $20 fee to transfer your number to Google Voice
  • $3 fee to transfer your number out of Google Voice

Megan is a Google Voice expert and the author of this help page. Help her improve this article by leaving feedback below.

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