- This information applies only to personal Google Voice accounts.
- If you have a Google Voice for Google Workspace account managed by your work or school, contact your administrator to port your number.
- If you're a Google Workspace administrator who wants to port your organization's phone numbers, go to Port business numbers to Voice for Google Workspace.
- Minors' accounts can't put a port request on their account.
Port your mobile number to a personal Google Voice account
Note: You can't port your mobile number to a Google Voice account managed by your work or school.
Important: Not all mobile numbers can be ported into Google Voice.
- To port-in your mobile number, Google Voice charges a $20 fee.
- Do not cancel your phone plan until Google Voice notifies you the port is complete. To verify the port, we send you a text message with a code. If you prefer, we can call you with the code.
- After the port is complete, your service provider cancels your phone service. If you have multiple numbers on the account, check with the service provider first to find out about their policies. If you want to keep the plan and get a new mobile number, confirm the plan with the service provider.
- Users based in the US:
- Are restricted to port requests with an active US mobile phone number.
- Need to make and update their port requests in the US.
Tip: Learn how to transfer your number between Google Voice and Google Fi.
Before you begin
To complete your port request, you need your account number and PIN to find your billing account from your current service provider.
Port your number
- On your computer, open Google Voice.
- At the top right, click Settings
Settings.
- Go to the “Account” section.
- Under “Port a number to Google Voice,” click Port a number.
- Click Get Started.
- Enter the phone number you want to port.
- You'll get a text message with a 6-digit code. If you prefer, you can get the code on your phone. Do not use:
Settings.- Abbreviations on addresses
- Any special characters
Tip: For P.O. Box addresses, enter your P.O. Box number first.
- If your number can be ported, you'll be prompted to enter your carrier account information. You can check your bill or carrier’s website for the account information.
- Review the porting request. To proceed with payment through Google Pay, click Next.
- If all steps are successful, we email you a detailed receipt.
Phone numbers can take up to 48 hours to port. Text messages can take up to 3 business days to transfer to your Voice number.
If the port gets stuck or delayed and you need help, contact Google Voice Support.
Track the porting progress
- On your computer, open Google Voice.
- At the top right, click Settings
- Under the “Account” section, click Track your progress.
- If you don’t find “Track your progress,” resubmit your porting request.
- If account information is verified successfully, it shows the estimated time to complete the porting.
- If account information isn't verified, you can edit and update the account information.
Port your Google Voice number out to another carrier
To port your number out of Google Voice, first you need to unlock the number. Then, let your carrier know you want to port a number to their service. Work with them until the porting process is complete.
When you unlock your Google Voice number, it costs $3 USD. But if your number was originally ported in from another carrier, there’s no charge.
- On your computer, open Google Voice.
- At the top right, click Settings
- Go to the “Account” section.
- Under the Google Voice number you wish to port out, click Unlock.
- Complete the payment with your Google Account.
- Ask your carrier to port your number to their service.
- If successful, at the bottom left, it displays “Number unlocked.”
Tips:
- If your carrier asks for your account number and PIN, provide your 10-digit Google Voice phone number and the PIN you use to access your Google Voice voicemail.
- Some third-party services may not accept phone numbers which originated from Google Voice, including after they have been ported to Google Fi Wireless. We recommend contacting any affected third-party service providers should this issue arise.
- Your Google Voice number may interfere with the port request.
- Do not delete the Google Voice number once it’s initiated with your gaining carrier.
If porting your number isn’t working
If you get an error message on your port request, try the troubleshooting steps below.
- Prior to the port request, make sure the number is unlocked.
- If it’s requested, cancel and re-initiate the port request.
- Clear cache and cookies. Wait 24 hours and re-try.
- Cancel any other port-in requests you have with your carrier.
- Double check your account number and PIN.
- Use the wireless number if you have integrated billing with the carrier.
- Do not use abbreviations or special characters.
- Make sure your information is spelled correctly.
- When you enter your billing address, make sure to enter numerical values first.
- If you’re on a family plan, use the account owner’s information.
"Couldn't transfer your number" error
If your number port doesn't go through, you get an email from Google that explains what to do.
"Carrier info doesn't match" notification
The account information you enter when you start your number port needs to be completely accurate.
If a number port doesn’t go through, it’s often because of incorrect account information. Your port won’t work with a misspelled name, an incorrect billing address, or an incorrect PIN, for example.
You have the chance to enter your information and try again. Here are some things to check:
- Make sure there aren't any typos.
- Account numbers are hard to find and it’s easy to forget your PIN number. Contact your previous carrier. They should be able to provide this information.
- Try entering your account number without any dashes.
- You usually need to provide the account owner’s information. If you’re on a family plan, find out who is listed as the account owner.
Information required by service providers
Verizon
AT&T
T-Mobile
Sprint
U.S. Cellular
Other carriers
Get more help
You can discuss your questions with Google Voice experts in the Google Voice Community Help Forum.