Transfer your number in to Google Voice

By transferring your phone number, you can make your existing cellular number your Google Voice number. Then you can make several phones ring when someone calls your Google Voice number, use online voicemail, and turn on voicemail transcriptions.

Transferring your number, or porting it into Google Voice, will cost a one-time fee of $20, payable through Google Wallet.

If you don't want to transfer your existing number, you can choose a free Google Number when you set up your Google Voice account. Or, if you've already created a Google Voice account, click "Phones" tab of your Google Voice settings, and select the link to Get a Voice Number.

You'll still need a carrier service (Sprint, T-Mobile, Cricket, etc.) to receive calls on your mobile phone.

Before you transfer your mobile number to Google Voice

  • There is a one-time $20 fee to port your number.
  • Your cellular phone plan will end when you port your number to Google Voice, and your carrier may charge you an early termination fee. You may also experience disruptions in sending and receiving text messages for 5 business days or more, depending on the carrier you end service from.
  • Once porting is complete, you can't receive calls to your mobile phone until you complete the following steps:
    1. Google Voice is not a cellular service provider, so you must set up a new cellular service plan (with your existing carrier or a new carrier) and request a new number.
    2. Once you've secured a cellular service provider and a new number, you'll need to add this new number to your Google Voice account as a forwarding phone.
  • Don't cancel your cellular service plan before porting is initiated. You'll need your phone to be able to accept calls to complete the porting verification process.
  • If you already have a Google number on this Google Voice Account, it'll be replaced by the number that you wish to port and will be completely removed from your account 90 days after porting is complete.

Transfer your number into Google Voice

First, go to Google Voice, and follow the steps for the type of account that you have:

New to Google Voice
  1. Accept the terms and services for Google Voice.
  2. Choose what type of phone number you want:
    1. I want a new number
      1. Before choosing a Google Voice number, add a forwarding phone that will ring when that number is called. You can add more forwarding phones later. Verify the number with a phone call.
      2. Type a cellular phone number you'd like to use, and then click Check for available options.
    2. I want to use my mobile number
      1. Type your mobile phone number and then click Check for available options.
      2. Click Port your number. This will charge a $20 fee.
Existing Google Voice account
  1. Click Settings .
  2. Click Phones.
  3. Click Change/Port.
  4. Choose what type of phone number you want:
    1. I want a new number
      1. If you already have a Google Voice number, this will charge a $10 fee. Click Continue.
      2. Type a cellular phone number you'd like to use, and then click Check for available options.
      3. Select Purchase number.
    2. I want to use my mobile number
      1. Type your mobile phone number and then click Check for available options.
      2. Click Port your number. This will charge a $20 fee.
  5. Select the checkboxes under "Things to understand before porting your number to Google Voice."
  6. Click Phone Verification.
  7. Follow the prompts to verify your phone number.
  8. Enter your account information and then click Confirmation.
  9. Confirm your transaction and then click Checkout.
  10. Checkout with Google Wallet. Once, you've completed the Google Wallet transaction, you'll receive a few emails with updates and further instructions.

Things to keep in mind about transferring numbers

  • Corporate, landline, and VoIP numbers can't be transferred. VoIP numbers include those used by Vonage, Skype, RingCentral, SendHub, Line2 and other telephone service providers.
  • Numbers take 5 business days or more to transfer, depending on the carrier you are transferring the number from. If the transfer gets stuck, then you can cancel the process.

Cancel a number transfer

You can cancel a port by going to the Google Voice phone settings page. It shouldn't cause any problems with your number, but if you have any problems, visit the Google Voice forum. If you cancel the port, your $20 fee will be refunded.

Answers to your common number-transferring questions

When can I receive calls on my cell phone?
To continue to receive calls on your mobile phone, you'll need to contact a carrier to get a new mobile number and cellular plan.
If I have problems after transferring my number to Google Voice, what should I do?
You can read the other questions and tips in this article. You also can discuss your issues with other users in our Help Forum or read more information the Google Voice Help Center. If you have billing issues with your $20 number-porting purchase, please seek help from Google Wallet.
How can I prevent my cellular phone service from being disrupted during the transfer process?

If you'd like to take extra steps to prevent phone service disruption on your mobile phone during the porting process, try one of the following options below. But note that any of these actions may incur fees with or start new contract agreements with mobile carriers. Be sure to discuss these with your carrier to insure against any unexpected charges.

  1. Keeping service with your existing carrier: Prior to starting the porting process, contact your carrier and add a second mobile number to your existing mobile phone account. As soon as this second number is added to your account, go to Google Voice, click Settings , click Phones, and add this new, second number as a forwarding phone.
  2. Getting service with a new carrier: Prior to starting the porting, contact a new carrier and select a new phone plan and number. As soon as this number is setup, add it to your Google Voice account as a forwarding phone.
What do I do once I have my new cell number?
Once your new mobile number is set up on your account, you have to set it up as a forwarding phone on your Google Voice account.
If I already have a Google number on this account, what happens to it after I transfer it?

Once you've completed the number porting process, both your original Google number and your newly ported number will appear in the "Phones" tab for three months. Calls to your old number will continue to forward to your Google Voice account for 90 days, giving you time to tell your contacts about your new number. At the end of the 90-day period, we'll email you with a list of contacts who are still using your original Google Voice number so that you can update them.

But if you want to permanently keep your original Google Voice number as a secondary number, you can do that for a one-time fee of $20. All calls and text messages to your original Google number and your new number should still reach you. But your primary Google number, which was the number that was ported in, is the only one that will show on the caller ID when you make calls or send text messages. You can view this option in the Google Voice "Phones" settings.

If you want to keep your original Google number as a secondary number, you must claim it within 90 days of transferring your number. After 90 days, the number will no longer be connected to your account and you won't be able to keep it permanently.

Megan is a Google Voice expert and author of this help page. Help her improve this article by leaving feedback below.

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