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Transfer or port your number

If you like your current phone number, there are 3 ways you can keep using it with Google Voice:

Option 1: Use your current phone number in Google Voice

You'll be charged a $20 fee to move your number to Google Voice from most cell phone service companies, like Verizon or AT&T. But, moving a number to Google Voice after canceling Project Fi is free.

Corporate, landline, Internet-based (VoIP), and some other numbers can't be transferred.

Don't cancel your phone plan before you start the transfer. To verify the transfer, we'll call your phone with a code. After the port is finished, you can cancel your phone plan.

  1. On your computer, open Google Voice.
  2. If you haven't used Google Voice on your account before, set up a new Google Voice account. You'll be prompted to pick a new number, but your transferred number will replace it.
  3. At the top left, click Menu Menu and then Legacy Google Voice. Google Voice will look different, but you're in the right place.
  4. At the top right, click Settings Settings and then Settings.
  5. Click the "Phones" tab.
  6. Next to your current number, click Change / Port.
  7. Select I want to use my mobile number. Follow the onscreen instructions to set up your new number and pay.
  8. To get calls, set up phones to receive calls.
  9. Optional: Check the status of your transfer. Numbers take 24-48 hours to transfer.

If the transfer gets stuck or delayed, try canceling the process.

Get calls on a mobile phone
After it’s transferred, your number is removed from your mobile plan, and your plan might get cancelled. Google Voice doesn’t offer cell phone service plans, so you'll need to talk to a cell phone service company to keep your plan or start a new one.
To get calls on a mobile phone:
  1. Set up a new phone plan and get a new number.
  2. Add the new number from your phone service plan to your Google Voice account as a linked number.
Any of these actions can cause fees or start new contract agreements with cell phone service companies.
Keep your original Google Voice number
If you already have a Google Voice number, the number you transferred will replace it in 90 days.

You can keep your original number as a secondary number. You'll be charged a $20 fee to keep it.

Calls and text messages to both numbers will reach you. But outbound calls and texts will only be sent from your main Google Voice number.

  1. Within 90 days of changing or transferring a number, open Google Voice on your computer.
  2. At the top left, click Menu Menu and then Legacy Google Voice. Google Voice will look different, but you're in the right place.
  3. At the top right, click Settings Settings and then Settings.
  4. Click the "Phones" tab.
  5. Next to your old number, click Make permanent.  Follow the onscreen instructions to confirm and pay.
  6. After you've paid, the expiration date next to your original Google Voice number will disappear.
Cancel a number transfer
If the transfer gets stuck or delayed, you might be able to cancel the process.
  1. You'll get an email from the Google Voice team to let you know there’s a problem.
  2. From the email you got, click Login to Google Voice. The transferring status page will open.
  3. Let us know whether you ‘d like to try again or cancel. If you cancel, you’ll get your $20 fee back. 
If you have any other problems, get more help by visiting the porting section of the Google Voice Help Forum.

Option 2: Use your Google Voice number with a cell phone service

To transfer your number out of Google Voice, unlock the number. Then, let your cell phone service company know that you want to transfer a number to their service.

Unlocking your Google Voice number costs $3, but it's free if your number was originally from a cell phone service company.

  1. On your computer, go to the Google Voice unlock page.
  2. Point to the Google Voice number you want to transfer, and click Unlock my number.
  3. Click Continue.
  4. Pay with your Google Account. You’ll get your receipt by email.
  5. Ask your cell phone service company to transfer your number to their service.

Note: Without a phone number, your account will change to Google Voice Lite.

Lock your number again
If you decide to not transfer your Google Voice number, you can lock it again.
  1. On your computer, go to the Google Voice unlock page.
  2. Under your Google Voice number, click Relock my number.
  3. Click Continue.
  4. You'll see a status page where your number is marked as "Locked."
You can always unlock your number again for free.
"Can't relock your number" error
You can't relock your phone number if a phone service company, like Verizon or AT&T, has already let us know about the transfer you asked for.

Option 3: Move your Google Voice number to a different Google Account

You can also move your Google Voice number to another Google Account.

Only your Google Voice number will be transferred. 

What you can't transfer

Transfer to another Google Account (ends in @gmail.com)
  1. On your computer, open Google Voice.
  2. At the top left, click Menu Menu and then Legacy Google Voice. Google Voice will look different, but you're in the right place.
  3. At the top right, click Settings Settings and then Settings.
  4. Click the "Phones" tab.
  5. Next to your Google Voice number, click Transfer. Then, follow the onscreen instructions.
  6. After the transfer finishes, set up a linked number in the new Google Voice account.
Transfer to another Google Account (does NOT end in @gmail.com)

First, check that you can transfer your number

Your work, school, or other group might not use Google Voice. If it doesn't, you won't be able to use your number.
If you've already tried to transfer and now can't use your number, create a post on the Google Voice Help Forum. Post using the Google Account that originally had your Google Voice number. In your post, include only the last 4 digits of your Google Voice number.

Then, transfer your number

If your work, school, or other group uses Google Voice, follow these instructions:
  1. On your computer, open Google Voice.
  2. At the top left, click Menu Menu and then Legacy Google Voice. Google Voice will look different, but you're in the right place.
  3. At the top right, click Settings Settings and then Settings.
  4. Click the "Phones" tab.
  5. Next to your Google Voice number, click Transfer. Then, follow the onscreen instructions.
  6. After the transfer finishes, set up a linked number in the new Google Voice account.

Get more help

You can discuss your questions with Google Voice experts in the Google Voice Help Forum.

Megan is a Google Voice expert and the author of this help page. Help her improve this article by leaving feedback below.

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