You can save recorded footage and receive advanced alerts when you purchase a Nest Aware subscription with a compatible Google Nest device. This article gives you details about taxes, payment methods, renewals and cancellations.
Get a Nest Aware subscription from Google Store
You can sign up for Nest Aware to get more video history, smart alerts and other useful household features. Learn how much Nest Aware costs.
Get a Nest Aware subscription on the Google Store | Google Store
To set up a new Nest Aware subscription:
- Go to store.google.com and sign in to your Google Account.
- Select Your subscriptions.
- Under 'Available subscriptions', find 'Nest Aware' and select Get started.
- Find the home that you want to add to Nest Aware and select Get started.
- Tip: Before you buy your subscription, be careful to pick the correct home. Learn how to check your different homes inside the Nest app.
- To set up your Nest Aware subscription, follow the on-screen steps.
- Your subscription will start after your £0 trial ends or within 24 hours if your trial has already ended.
Tip: For more help, learn about how to buy and manage your Nest Aware subscription in the Nest Help Centre.
Change your payment method
You can change the card or payment method that you use to pay for your subscription:
- Go to Your subscriptions.
- Select Change payment method for the subscription that you'd like to update.
- Select a payment method Update.
Switch your Nest Aware subscription
Important:
- You can’t purchase any new Nest Aware 1st generation subscriptions once you've migrated your Nest account to Google.
- You can’t change your billing plan cycle from monthly to annually or from annually to monthly.
- You can upgrade from Nest Aware 2nd gen to Nest Aware Plus at any time.
You can switch between Nest Aware and Nest Aware Plus at any time. Visit the Subscription management page to change your plan.
Cancel your subscription
To cancel your Nest Aware subscription, you first need to determine where you bought your subscription. Before you cancel, make sure that you check the Nest Aware cancellation policies.
- If you bought through Google Play: Learn how to cancel your Google Play subscription.
- If you bought through Google Store or Nest store: Follow the steps below.
From your computer
- Go to the Nest Subscription management page.
- Sign in with your Nest Account.
- If you have more than one home, select the home that has the subscription you want to cancel.
- In the “Subscriptions” section, select the subscription you’d like to cancel.
- Click Cancel subscription.
- To complete the cancellation, select Cancel subscription.
From the Nest app
- From the Nest app, tap Settings .
- Tip: If you have multiple homes, be sure to select the right home and camera.
- Tap Nest Aware.
- You’ll find a screen that lists some features of Nest Aware. At the bottom, select Manage Subscription.
- In the “Subscriptions” section, select the subscription you’d like to cancel.
- Tap Cancel subscription.
- To complete the cancellation, select Cancel subscription.
- Go to the Google Store Subscription management page.
- Sign in with Google.
- On the “Subscriptions” page, select the subscription you’d like to cancel.
- On the right, select More Cancel subscription.
- Tip: A summary of charges will be provided.
- To complete the cancellation, select Cancel subscription.
Understand your Nest Aware subscription
Learn how your account is charged for your Nest Aware subscription and the type of plan that you have.
How your Nest subscription is renewedSubscription renewals are billed to your saved payment method every month or year automatically. Renewal periods are based on the billing cycle that you selected when you first purchased your Nest Aware subscription.
When you subscribe via the Google Store in Canada, Mexico or the US, your billing address determines your taxes.
- There’s no tax change in your current billing period if you move to a new home after you start your subscription.
- Your next subscription payment, with a possible tax change, will be based on your new billing address.
- Subscription price includes Value Added Tax (VAT) and goods and services tax (GST).
- You don’t get charged more in taxes in countries or regions with VAT or GST.
Tip: Your subscription invoice will explain the taxes that you pay for your Nest Aware subscription. You can go to any of your invoices through Google payments centre.
If you need more help with your Nest service
For questions about payment methods, help with your Nest account, camera setup instructions, and more, go to the Google Nest Help Centre. You can also contact Nest Support.