Get your phone fixed out of warranty

If you have a damaged device that's out of warranty, here's how to get it fixed.

How to tell if you're 'out-of-warranty'

  • The damage to your phone isn't covered by the original manufacturer, such as water damage.
  • The manufacturer’s warranty has expired.
  • Any service plan coverage you added has expired, including device protection from the Google Store or Preferred Care from the Google Store.

Get your phone fixed

Depending on the region where you bought your phone, there are two ways to fix your phone:

  • Visit a local repair centre (walk-in): Find the nearest authorised repair centre and bring your device with you.
  • Post your phone (mail-in): Post your device for repair and it'll be returned to you once your phone is fixed.

Note: If there isn't a service option available for your region below, contact us.

 
Region Provider Devices Type of service Repair type Contact
Australia CTDi All Pixel phones Mail-in Out-of-warranty
  • Phone: +61 4 9801 3358
  • CTDi
Region Provider Devices Type of service Repair type Contact
Canada uBreakiFix All Pixel phones Mail-in and Walk-in Out-of-warranty
Region Provider Devices Type of service Repair type Contact
France Google All Pixel phones Mail-in Out-of-warranty
Region Provider Devices Type of service Repair type Contact
Germany Google All Pixel phones Mail-in Out-of-warranty
Region Provider Devices Type of service Repair type Contact
India B2X Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL Mail-in and at home In-warranty and out-of-warranty
Region Provider Devices Type of service Repair type Contact
Ireland Google All Pixel phones Mail-in Out-of-warranty
Region Provider Devices Type of service Repair type Contact
Italy Google All Pixel phones Mail-in Out-of-warranty
Region Provider Devices Type of service Repair type Contact
Japan iCracked Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a

Walk-in and Mail-in

Out-of-warranty
Region Provider Devices Type of service Repair type Contact
Singapore CTDi Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL

Walk-in

In-warranty and out-of-warranty

Address : 12 Kallang Avenue #03-03 Aperia, Singapore 339511        

Located in: Aperia Mall

Operating hours: 

Weekday: 11.00 a.m. to 8.00 p.m. Saturday: 10.00 a.m. to 2.00 p.m. Sunday/Bank Holiday: Closed

Region Provider Devices Type of service Repair type Contact
Spain Google All Pixel phones Mail-in Out-of-warranty
Region Provider Devices Type of service Repair type Contact
Taiwan TWM Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a Walk-in Out-of-warranty
Region Provider Devices Type of service Repair type Contact
United Kingdom Google All Pixel phones Mail-in Out-of-warranty
  iSmash All Pixel phones Walk-in and Mail-in Out-of-warranty
  • Phone: +44 20 7640 3111
  • Email: customerservice@ismash.com
  • iSmash
Region Provider Devices Type of service Repair type Contact
United States Google All Pixel phones

Mail-in and Walk-in1

In-warranty2 and out-of-warranty

In US and Canada, replacement of parts or product service is made available for a minimum of three years after end of production for all phones through Google or its service providers.

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